Crew (Part Time), VIP Tour (USS)

Resorts World Sentosa; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading resort in Singapore seeks a dedicated crew member for VIP Tours & Events Operations. This role involves delivering exceptional guest experiences, planning VIP activities, and managing tours. Candidates should have at least 1-2 years of service industry experience, excellent communication skills, and the ability to speak Mandarin is preferred. The position requires physical stamina and flexibility for shift work, including weekends and holidays.

Qualifications

• 1-2 years of experience in the service industry.
• Proficiency in English for conducting tours.
• Knowledge of Mandarin is a plus for tours.

Responsibilities

• Uphold service standards for VIP guests.
• Plan and execute VIP Experiences.
• Conduct briefings as a Game Master.

Skills

Excellent customer service

Effective communication

Team player

Interpersonal skills

Stamina

Education

GCE N/O/A Levels, ITE Certificate or Diploma

Job description

The Crew in VIP Tours & Events Operations is responsible for delivering premium guest experiences through guided VIP tours, engaging storytelling and coordination with multiple departments to ensure seamless service and experience. The role includes hosting events, managing crowd flow during special occasions, and acting as a Game Master during activities like scavenger hunts. It requires excellent customer service, communication skills and physical stamina.

Job Responsibilities

Uphold the highest service standards while dealing with guests from around the world who will be on a VIP Experience or attending an event in Universal Studios Singapore (USS).

Plan and execute VIP Experience for guests of USS. Provide history and information to guests about USS and the Resort including specifics related to attractions, facades and other USS driven show items.

Work with other business units to ensure seamless transitions during the tour including reservations for show and/or restaurants, VIP access to attractions during the tour, and other tasks as assigned.

Execute the role of a Game Master in Scavenger Hunts by conducting briefings to large group of guests.

Handle the lifting and moving of crowd control equipment.

Ad-hoc roles:

Assist with crowd management during special/seasonal offerings or events e.g., Halloween Horror Nights, Christmas, etc.

Assist with Special Events Operations such as seminars, weddings, company dinner etc.

Inform guests of event activities and provide directions as needed.

Job Requirements

GCE N/O/A Levels, ITE Certificate or Diploma.

1- 2 years of experience in the service industry.

Proficiency in English as majority of tours are conducted in the English language.

Knowledge of a second language, preferably Mandarin, to conduct mandarin language tours for mandarin speaking guests.

Deliver excellent customer service to handle guest interactions, feedback and service recovery with professionalism.

Effective communication and presentation abilities.

Team player with good interpersonal skills and people skills.

Good physical stamina and resilience, with the ability to assist with occasional lifting of up to 10 kg of equipment.

Able to perform shift work and willing to work during evenings, weekends and public holidays.

Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.