Credit Collections Specialist – Client Services

UOB; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a Client Services (Credit) - Collections professional to support delinquent account management. You will interact with clients to remind about overdue payments and to reschedule when needed.

The role requires calling 200–250 customers daily, negotiating repayment, and updating records in the collection system, with KPI targets and teamwork with supervising staff.

Qualifications

• Knowledge in Microsoft Words, Excel & Powerpoint.
• Good Interpersonal and Communication Skills.
• Good Analytical Skills
• Good Negotiation Skills
• Good Writing Skills

Responsibilities

• Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
• Negotiate with customer on repayment if they are unable to fulfill payment obligation
• Attending to customer's account enquiries and rendering prompt services on their request
• Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
• Update conversation with customer in collection system
• Working together with supervisors in solving irregular cases

Skills

Communication Skills

Negotiation

Analytical Skills

Interpersonal Skills

Writing Skills

MS Excel

MS Word

Tools

MS Word

MS Excel

PowerPoint

Job description

1011 United Overseas Bank Ltd in Singapore is seeking a Client Services (Credit) - Collections professional to support delinquent account management. You will interact with clients to remind about overdue payments and to reschedule when needed.

The role requires calling 200–250 customers daily, negotiating repayment, and updating records in the collection system, with KPI targets and teamwork with supervising staff.