Collections Manager, Front-End Client Services

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a Front End (FE) Collector within Client Services (Credit) - Collections. You will manage delinquent accounts, set up repayment plans, and coordinate with Back End Collectors to minimize risk.

The role requires at least 1 year in banking/finance debt management, strong communication, and the ability to multi-task in a fast-paced environment. UOB emphasizes integrity, teamwork, and customer focus.

Qualifications

• Minimum 1 year in banking/finance debt management.
• Strong customer focus and written communication.
• Able to multi-task and work on demand; good interpersonal skills.

Responsibilities

• Perform daily dunning to remind customers of overdue payments.
• Follow up with customers using various communication tools.
• Establish repayment plans for credit consideration.
• Address customer inquiries and provide prompt services.
• Update conversations in the collection system.
• Support the team lead with updates on cases and portfolio performance.
• Handle disputes and report suspicious transactions.
• Review accounts to offset past due amounts.

Skills

Customer Focus

Team Player

Integrity

Multitasking

Interpersonal Skills

Negotiation Skills

Written Communication

MS Word/Excel

Tools

Microsoft Word

Microsoft Excel

Job description

1011 United Overseas Bank Ltd in Singapore is seeking a Front End (FE) Collector within Client Services (Credit) - Collections. You will manage delinquent accounts, set up repayment plans, and coordinate with Back End Collectors to minimize risk.

The role requires at least 1 year in banking/finance debt management, strong communication, and the ability to multi-task in a fast-paced environment. UOB emphasizes integrity, teamwork, and customer focus.