Collections Officer

SINGAPORE COMMERCIAL CREDIT BUREAU PTE. LTD.; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

Singapore Commercial Credit Bureau is seeking a competent Collection Officer to contact debtors and collect outstanding payments, balancing trustful relationships with timely recoveries. You will monitor accounts, negotiate options, and maintain records in our collection system while meeting recovery targets and providing advisory support to clients.

The role requires patience, clear communication, and a meticulous approach.

Qualifications

• Experience as collection specialist or similar role.
• Knowledge of billing procedures and collection techniques.
• Proficiency with MS Office and databases.
• Ability to work toward targets.
• Strong communication and interpersonal skills.
• Meticulous and detail-oriented.
• Driven and results-focused.
• Skilled in negotiation.
• Good problem-solving abilities.

Responsibilities

• Monitor accounts to identify overdue payments.
• Investigate historical data for each debt or bill.
• Perform outgoing phone calls and negotiate payment on behalf of clients.
• Resolve billing and customer credit issues.
• Achieve maximum recovery standards and advise clients on actions for recovery.
• Advise debtors on payment options available.
• Keep accurate records of collection activities in the internal system.

Skills

Experience in collections

Billing procedures

MS Office/Databases

Target-driven

Stress management

Communication skills

Attention to detail

Negotiation

Problem solving

Tools

MS Office

Job description

Singapore Commercial Credit Bureau is looking for a competent Collection Officer to contact debtors and collect outstanding payments. You will strike a balance between maintaining trustful relationships and ensuring timely payments.

Responsibilities:

• Monitoring accounts to identify overdue payments.
• Investigate historical data for each debt or bill.
• Perform outgoing phone calls and negotiate payment on behalf of clients.
• Resolve billing and customer credit issues
• To achieve maximum recovery standards as well as provide advisory service to clients on the best course of action for the recovery of their outstanding claims.
• Advise debtors on the various payment options available.
• Keep accurate records through the updating of collection activities in our internal collection system.

To succeed in this role, you are likely to have the following attributes :

• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques.
• Working knowledge of MS Office and databases.
• Comfortable working with targets .
• Patience and ability to manage stress.
• Excellent communication and interpersonal skills.
• Meticulous working attitude.
• Driven and result-oriented.
• Skilled in negotiation.
• Problem-solving skills.