Senior Officer, Client Services (Credit) - Collections

UOB; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a Client Services (Credit) - Collections professional to support delinquent account management. You will interact with clients to remind about overdue payments and to reschedule when needed.

The role requires calling 200–250 customers daily, negotiating repayment, and updating records in the collection system, with KPI targets and teamwork with supervising staff.

Qualifications

• Knowledge in Microsoft Words, Excel & Powerpoint.
• Good Interpersonal and Communication Skills.
• Good Analytical Skills
• Good Negotiation Skills
• Good Writing Skills

Responsibilities

• Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
• Negotiate with customer on repayment if they are unable to fulfill payment obligation
• Attending to customer's account enquiries and rendering prompt services on their request
• Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
• Update conversation with customer in collection system
• Working together with supervisors in solving irregular cases

Skills

Communication Skills

Negotiation

Analytical Skills

Interpersonal Skills

Writing Skills

MS Excel

MS Word

Tools

MS Word

MS Excel

PowerPoint

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Job Responsibilities

• Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
• Negotiate with customer on repayment if they are unable to fulfill payment obligation
• Attending to customer's account enquiries and rendering prompt services on their request
• Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
• Update conversation with customer in collection system
• Working together with supervisors in solving irregular cases

Job Requirements

• Making calls in the range of 200 to 250 daily
• Meeting and exceeding KPI set by management
• Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc

Attributes/Personality Traits Required:

• Customer Focus
• Good Team Player & Result Driven
• Has integrity in her/his area of work
• Independent, Responsible & Committed
• Able to multi task and work on demand

Skills/Technical Ability Required:

• Knowledge in Microsoft Words, Excel & Powerpoint
• Good Interpersonal and Communication Skills
• Good Analytical Skills
• Good Negotiation Skills
• Good Writing Skills

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.