Senior Officer, Client Services (Credit) - Collections

United Overseas Bank Limited; Singapore; On-site; SGD 31,000 - 51,000; Full time

Benefits offered by this job

Be a Part of the UOB Family

Job summary

United Overseas Bank Limited (UOB) invites applications for a Client Services (Credit) - Collections role in Singapore. You will engage customers to collect delinquent accounts, explain payment options, and support sales and relationship management activities.

Responsibilities include making daily calls, negotiating repayments, handling account inquiries, updating the collection system, and assisting in restructuring projects as needed. Strong communication and negotiation skills are essential.

Qualifications

• Knowledge in Microsoft Words, Excel & Powerpoint.
• Good Interpersonal and Communication Skills.
• Good Analytical Skills.
• Good Negotiation Skills.
• Good Writing Skills.

Responsibilities

• Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
• Negotiate with customer on repayment if they are unable to fulfill payment obligation
• Attending to customer’s account enquiries and rendering prompt services on their request
• Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
• Update conversation with customer in collection system
• Working together with supervisors in solving irregular cases

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Interpersonal skills

Communication skills

Analytical skills

Negotiation skills

Writing skills

Job description

Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures. Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Job Responsibilities

• Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
• Negotiate with customer on repayment if they are unable to fulfill payment obligation
• Attending to customer’s account enquiries and rendering prompt services on their request
• Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
• Update conversation with customer in collection system
• Working together with supervisors in solving irregular cases

Job Requirements

• Making calls in the range of 200 to 250 daily
• Meeting and exceeding KPI set by management
• Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)

Attributes/Personality Traits Required:

• Customer Focus
• Good Team Player & Result Driven
• Has integrity in her/his area of work
• Independent, Responsible & Committed
• Able to multi task and work on demand

Skills/Technical Ability Required:

• Knowledge in Microsoft Words, Excel & Powerpoint
• Good Interpersonal and Communication Skills
• Good Analytical Skills
• Good Negotiation Skills
• Good Writing Skills

Additional Requirements

• Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications.

Career Site: UOB Career site