Senior Credit Collections Specialist

United Overseas Bank Limited; Singapore; On-site; SGD 31,000 - 51,000; Full time

Benefits offered by this job

Be a Part of the UOB Family

Job summary

United Overseas Bank Limited (UOB) invites applications for a Client Services (Credit) - Collections role in Singapore. You will engage customers to collect delinquent accounts, explain payment options, and support sales and relationship management activities.

Responsibilities include making daily calls, negotiating repayments, handling account inquiries, updating the collection system, and assisting in restructuring projects as needed. Strong communication and negotiation skills are essential.

Qualifications

• Knowledge in Microsoft Words, Excel & Powerpoint.
• Good Interpersonal and Communication Skills.
• Good Analytical Skills.
• Good Negotiation Skills.
• Good Writing Skills.

Responsibilities

• Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
• Negotiate with customer on repayment if they are unable to fulfill payment obligation
• Attending to customer’s account enquiries and rendering prompt services on their request
• Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
• Update conversation with customer in collection system
• Working together with supervisors in solving irregular cases

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Interpersonal skills

Communication skills

Analytical skills

Negotiation skills

Writing skills

Job description

United Overseas Bank Limited (UOB) invites applications for a Client Services (Credit) - Collections role in Singapore. You will engage customers to collect delinquent accounts, explain payment options, and support sales and relationship management activities.

Responsibilities include making daily calls, negotiating repayments, handling account inquiries, updating the collection system, and assisting in restructuring projects as needed. Strong communication and negotiation skills are essential.