Contract Support Associate / Finance Billing Administrator

CBRE Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading real estate services firm in Singapore is seeking a Contract Support Associate to provide exceptional customer service and administrative support. The successful candidate will handle client inquiries, coordinate vendor activities, and manage financial documentation. Candidates should have a High School Diploma with relevant experience, excellent organizational skills, and proficiency in Microsoft Office. This role is vital for ensuring compliance with operational and financial standards while enhancing customer satisfaction.

Qualifications

• High School Diploma or 1-2 years of job-related experience is required.
• A comprehensive understanding of relevant processes and systems.
• Ability to communicate complex content clearly.

Responsibilities

• Provide customer service and administrative support.
• Coordinate and onboard vendors for works.
• Review and approve invoices and maintenance billing.

Skills

Customer service skills

Financial and operational skills

Organizational skills

Advanced math skills

In-depth knowledge of Microsoft Office

Education

High School Diploma

Job description

About the Role

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account.

What You’ll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow‑up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost‑saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub‑contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need

• High School Diploma or with 1-2 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.