Contract Executive, Omni Channel (12 months)

Income Insurance Limited; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Income Insurance Limited in Singapore is seeking an Omni Channel Executive to support the day-to-day operations of the channel and ensure business processes are well implemented.

You will onboard and offboard advisors, manage data for reporting, handle customer and advisor inquiries, support campaigns, and assist with document processing and UAT testing as needed.

A strong eye for detail and proficiency with MS Office will help you succeed in this fast-paced, data-driven role.

Qualifications

• Strong analytical and communication skills with attention to detail.
• Proficient in MS Office; able to handle data accurately.
• Organized with ability to prioritize tasks and meet deadlines.

Responsibilities

• Preparing the onboarding and offboarding of advisors for Omni Channel
• Perform collecting, processing, and updating of data for project and business management reporting
• Handling servicing enquiries from customers and advisors
• Handling voucher processing for digital and partnership campaigns
• Provide administrative support including checking of submissions/processing documents for payment
• Operations setup/coordination for any POC initiatives
• Performing UAT/Production validation for product deployment
• Undertake ad-hoc duties as assigned

Skills

Analytical skills

Verbal & written communication

Administrative & organizing skills

Data confidentiality & accuracy

Prioritization & time management

Tools

MS Office

Excel

PowerPoint

Job description

Job Description

Job Description for Omni Channel Executive

As an Omni Channel executive, you will be part of a dynamic team supporting the day-to-day operation for the channel. Your role will involve your commitment to prepare and execute the key tasks/responsibilities to ensure the business and operations functions are well implemented.

Key responsibilities

• Preparing the onboarding and offboarding of advisors for Omni Channel
• Perform collecting, processing, and updating of data for project and business management reporting
• Handling servicing enquiries from customers and advisors
• Handling voucher processing for digital and partnership campaigns
• Provide administrative support including checking of submissions/processing documents for payment
• Operations setup/coordination for any POC initiatives
• Performing UAT/Production validation for product deployment
• Undertake ad-hoc duties as assigned

Qualifications - External Requirements

• Proficient is MS Office (Excel / PowerPoint)
• Good analytical, verbal & written communication skills
• Good administrative and organizing skills with attention to detail
• Ability to work with high degree of data confidentiality and accuracy
• Ability to prioritize work, work under pressure and meet deadlines