Omni-Channel Operations Specialist

Income; Singapore; Hybrid; SGD 33,000 - 47,000; Full time

Job summary

Income in Singapore is seeking an Omni Channel Executive to support day-to-day operations, focusing on onboarding/offboarding of advisors and ensuring business processes run smoothly.

You will collect and update data for reports, respond to enquiries, handle voucher processing for campaigns, assist with submissions for payments, coordinate new initiatives, and execute UAT/production validation for product deployments with meticulous attention to detail and confidentiality.

Qualifications

• Proficient in MS Office (Excel/PowerPoint)
• Good analytical, verbal & written communication skills
• Good administrative and organizing skills with attention to detail
• Ability to work with high degree of data confidentiality and accuracy
• Ability to prioritize work, work under pressure and meet deadlines

Responsibilities

• Preparing the onboarding and offboarding of advisors for Omni Channel
• Perform collecting, processing, and updating of data for project and business management reporting
• Handling servicing enquiries from customers and advisors
• Handling voucher processing for digital and partnership campaigns
• Provide administrative support including checking of submissions/processing documents for payment
• Operations setup/coordination for any POC initiatives
• Performing UAT/Production validation for product deployment
• Undertake ad-hoc duties as assigned

Skills

MS Office

Analytical skills

Communication

Administrative skills

Data confidentiality

Prioritization

Job description

Income in Singapore is seeking an Omni Channel Executive to support day-to-day operations, focusing on onboarding/offboarding of advisors and ensuring business processes run smoothly.

You will collect and update data for reports, respond to enquiries, handle voucher processing for campaigns, assist with submissions for payments, coordinate new initiatives, and execute UAT/production validation for product deployments with meticulous attention to detail and confidentiality.