Contract Executive, Agency Business Support (1 year)

Income Insurance Limited; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Income Insurance Limited in Singapore seeks a diligent Business Support professional to assist the agency distribution and cross‑functional teams. You will manage documentation for reporting, support the business development team, and monitor agency KPIs to ensure accuracy and regulatory compliance.

Reporting to the Agency Distribution/Support function, the role requires a diploma and 3–4 years in agency business support or channel distribution, with strong MS Office skills and a meticulous,

Qualifications

• Minimum Diploma with 3 to 4 years of experience in Agency Business support or channel distribution.
• Meticulous with strong records tracking and documentation skills.
• Able to adapt to a rapidly changing environment and regulatory guidelines.

Responsibilities

• Attend to queries from distribution's representatives and inter-departmental.
• Documentation for reporting purposes to ensure accuracy and regulatory compliance.
• Provide support to the business development team and agency force in administrative tasks.
• Monitor agency KPIs—accuracy, tracking and reporting.
• Adhere to regulatory and internal guidelines for processing functions.
• Assist in driving agency incentives and initiatives.
• Support monthly agency leaders' meeting and briefing.

Skills

MS Office

MS Excel

MS PowerPoint

Detail-oriented

Adaptable

Education

Diploma

Job description

Responsibilities:

Business Support

• Attend to queries from distribution’s representatives and inter-departmental.
• Documentation for reporting purposes (Coaching / Meeting / Joint field work) is managed to ensure accuracy, quality output, and adherence to regulatory requirements.
• Providing support to the business development team and the agency force in administrative and business support.
• Monitoring of agency KPIs – accuracy, tracking and reporting
• Adherence to regulatory and internal guidelines for processing functions
• Assist in driving and promoting agency incentives and initiatives.
• Support the business development team by organising and minuting the monthly agency leaders' meeting and briefing.

General Administration

• Distribute and maintain proper records of all agency documents (i.e. coaching form, monthly meeting form)
• Track the completion rate of individual agency representative monitoring documentation (Enhance monitoring requirements)
• Scan, index and maintain all received documentation in the Representatives’ folders.
• Management and dissemination of providers’ announcements/updates
• Perform ad-hoc tasks as and when assigned

Systems

• Participation in system enhancement activities
• Provision and review of system requirements
• Performing User Acceptance Testing (UAT) for the changes implementation and issue logs raised
• Work closely with cross-functional teams to process interdependent functions.

Requirements:

• Minimum Diploma with at least 3 to 4 years of experience, preferably in Agency Business support or channel distribution.
• Possesses a meticulous nature and is good at tracking and monitoring multiple records.
• Able to adapt to a rapidly changing environment
• Energetic and Enthusiastic
• Good understanding of insurance (rules and regulations)
• Proficient in MS Office, MS Excel and MS PowerPoint