Omni Channel/Retail Manager

SURECATCH WORLD PTE. LTD.; Singapore; On-site; SGD 22,000 - 45,000; Full time

Job summary

SURECATCH WORLD PTE. LTD. seeks an Omni-Channel cum Retail Manager to oversee seamless integration of online and offline sales, ensuring exceptional customer experience.

The role works with retail operations, e-commerce, marketing, warehouse, customer service and finance to drive cross-channel performance. The role focuses on aligning in-store and online strategies, optimizing both channels, and driving continuous improvement in a high-performance, customer-centric culture.

Qualifications

• Oversee day-to-day retail store operations.
• Analyze store performance using KPIs and sales targets.
• Ensure excellent in-store customer service and experience.
• Manage visual merchandising to maximise sales.

Responsibilities

• Manage daily retail operations and ensure smooth business operations.
• Monitor KPIs, sales targets, and store performance.
• Provide high standards of customer service and in-store experience.
• Oversee visual merchandising and product presentation to maximise sales opportunities.
• Ensure compliance with policies, procedures and safety requirements.
• Resolve operational issues and customer escalations promptly.
• Manage e-commerce platforms and online marketplaces.
• Develop strategies to increase online sales, traffic, and conversion rates.
• Ensure integration between online and offline channels (Click & Collect, in-store fulfilment, returns).
• Monitor website performance, customer journey and UX to improve conversion.
• Coordinate product listings, pricing, promotions and content across digital channels.

Skills

Retail operations

E-commerce platforms

Shopify

Inventory planning

Data analysis

Loyalty programs

Last-mile delivery

Tools

POS systems

ERP systems

Inventory management software

Job description

TheOmni-Channel cum Retail Manager reports to the General Manager/Director andworks closely with the retail operations, e-commerce, marketing, warehouse,customer service, and finance teams. The role collaborates across departmentsto ensure seamless integration between online and offline sales channels, delivering operational excellence and an exceptional customer experience. Theorganisation is committed to fostering a high-performance, customer-centric culturethat promotes teamwork, innovation, continuous improvement, and the ongoing development of its employees.

Specific Responsibilities

RetailOperations Management

• Manage the day-to-day operations of retail stores to ensure smooth and efficient business operations.
• Monitor store performance, sales targets, and key performance indicators(KPIs).
• Ensure high standards of customer service and in-store customer experience.
• Oversee visual merchandising and product presentation to maximise sales opportunities.
• Ensure compliance with company policies, operational procedures, and workplace safety requirements.
• Resolve operational issues and customer escalations promptly and professionally.

E-Commerce & Omni-Channel Management

• Manage the company's e-commerce platforms, including website and online marketplaces.
• Develop and implement strategies to increase online sales, traffic, and conversion rates.
• Ensure seamless integration between online and offline sales channels, including Click & Collect, in-store fulfilment, and returns management where applicable.
• Monitor website performance, customer journey, and user experience to improve conversion and customer satisfaction.
• Coordinate product listings, pricing, promotions, and content updates across all digital channels.

Technical Skills and Competencies

• Ability to integrate and manage online and offline retail channels to deliver a seamless customer experience and maximise business performance.record keeping
• Proficiency in managing e-commerce platforms (e.g. Shopify), including product catalogue management, pricing, promotions, and website administration.
• Ability to oversee daily retail operations, ensuring efficient store performance, compliance with operational procedures, and excellent customer service.
• Ability to analyse sales data, identify trends, monitor KPIs, and recommend strategies to improve revenue and profitability.
• Knowledge of inventory planning, stock replenishment, cycle counting, stock transfers, and inventory optimisation across multiple sales channels.
• Understanding of order processing, warehouse coordination, shipping, returns management, and last-mile delivery operations.
• Ability to manage customer interactions, loyalty programmes, customer feedback, and service recovery to enhance customer satisfaction and retention.
• Knowledge of online marketing campaigns, email marketing, social media promotions, SEO, SEM, and marketplace promotional activities.
• Ability to plan product assortment, pricing, visual merchandising, and promotional strategies to maximise sales opportunities.
• Ability to prepare budgets, monitor operational expenses, analyse profit margins, and optimise business costs.
• Ability to interpret business reports and dashboards using retail and e-commerce metrics to support strategic decision-making.
• Proficiency in using Point-of-Sale (POS) systems, inventory management software, ERP systems, and digital retail technologies.
• Ability to manage online marketplace platforms or other relevant channels, including listings, promotions, and performance monitoring.
• Ability to evaluate operational workflows, identify inefficiencies, and implement continuous improvement initiatives to enhance productivity and customer experience.
• Knowledge of retail operational policies, workplace safety requirements, data protection regulations, and company compliance standards.
• Ability to coordinate with suppliers, logistics providers, and external partners to ensure product availability and operational efficiency.

Duration of Attachment : 6 months