Contract Executive, Omni Channel (12 months)

Income-Insurance-Limited; Singapore; On-site; SGD 40,000 - 56,000; Full time

Job summary

Income-Insurance-Limited is seeking an Omni Channel Executive to join a dynamic team supporting day-to-day operations for our omni-channel business. The role focuses on onboarding/offboarding advisors, data handling for project reporting, and delivering timely administrative support.

You will manage data processing, respond to customer and advisor inquiries, support POC initiatives, and participate in validation for product deployments, while maintaining high standards of confidentiality and

Qualifications

• Proficient in MS Office (Excel/PowerPoint).
• Strong analytical, verbal and written communication skills.
• Good administrative and organizing skills with attention to detail.
• Ability to work with high degree of data confidentiality and accuracy.
• Ability to prioritize work, work under pressure and meet deadlines.

Responsibilities

• Preparing onboarding and offboarding of advisors for Omni Channel.
• Collecting, processing, and updating data for project and business management reporting.
• Handling servicing enquiries from customers and advisors.
• Processing vouchers for digital and partnership campaigns.
• Providing administrative support including checking submissions and processing documents for payment.
• Coordinating operations for POC initiatives.
• Performing UAT/Production validation for product deployment.
• Undertaking ad-hoc duties as assigned.

Skills

Analytical skills

Verbal & written communication

Attention to detail

Data confidentiality

Prioritization under pressure

Tools

MS Office

Excel

PowerPoint

Job description

Job Description for Omni Channel Executive

As an Omni Channel executive, you will be part of a dynamic team supporting the day-to-day operation for the channel. Your role will involve your commitment to prepare and execute the key tasks/responsibilities to ensure the business and operations functions are well implemented.

Key responsibilities:

• 1)Preparing the onboarding and offboarding of advisors for Omni Channel
• 2)Perform collecting, processing, and updating of data for project and business management reporting
• 3)Handling servicing enquiries from customers and advisors
• 4)Handling voucher processing for digital and partnership campaigns
• 5)Provide administrative support including checking of submissions/processing documents for payment
• 6)Operations setup/coordination for any POC initiatives
• 7)Performing UAT/Production validation for product deployment
• 8)Undertake ad-hoc duties as assigned

Qualifications - External Requirements:

• 1)Proficient is MS Office (Excel / PowerPoint)
• 2)Good analytical, verbal & written communication skills
• 3)Good administrative and organizing skills with attention to detail
• 4)Ability to work with high degree of data confidentiality and accuracy
• 5)Ability to prioritize work, work under pressure and meet deadlines