Contact Centre Operations Lead - Customer Experience

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent recruitment firm is seeking a Customer Service Executive in Singapore to manage daily operations within the contact center. The ideal candidate will ensure exceptional service delivery, resolve escalated issues, and coach retail agents. You need a diploma and preferably 3 years of experience in a similar role. This is a fully on-site position with a salary range of $2,500 - $2,800 plus AWS and VB.

Qualifications

• Preferably with 3 years’ experience in Customer Service in a contact centre environment.
• Ability to manage inbound/outbound calls and digital channels.
• Experience in complaint resolution and tracking customer feedback.

Responsibilities

• Manage daily operations within the contact center.
• Coach and support retail agents in their roles.
• Track KPIs and prepare performance reports.
• Ensure compliance with internal privacy policies.

Skills

Excellent interpersonal skills

Strong communication skills

Education

Diploma

Job description

A prominent recruitment firm is seeking a Customer Service Executive in Singapore to manage daily operations within the contact center. The ideal candidate will ensure exceptional service delivery, resolve escalated issues, and coach retail agents. You need a diploma and preferably 3 years of experience in a similar role. This is a fully on-site position with a salary range of $2,500 - $2,800 plus AWS and VB.