Contact Center Specialist – Customer Care & Digital Tools

UOB; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking an entry-level Customer Service specialist to handle inquiries via phone, email, and social media, while promoting self-service options and ensuring data confidentiality.

The role requires a Diploma/Nitec or GCE O levels with 1 year of experience, strong communication, and the ability to work in a fast-paced environment. Shift work, weekends, public holidays, and overtime may be required.

Qualifications

• Diploma, Nitec or GCE O levels with 1 year of working experience in Customer Service.
• Entry level with a strong willingness to learn and a customer-first mindset are encouraged to apply.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone calls, emails, written correspondence, and social media with professionalism and efficiency.
• Ensure all customer interactions are accurate, empathetic and align with service standards and turnaround times.
• Address customer requests promptly, escalating complex cases when necessary.
• Maintain confidentiality of customer data and comply with internal policies and regulatory requirements.
• Identify and resolve customer issues, escalating where appropriate to relevant departments.
• Guide customers on available banking services and digital tools, promoting self-service options.
• Document all customer interactions in the case management system for traceability and compliance.
• Collaborate with internal teams to ensure seamless resolution of customer concerns.

Skills

Customer service mindset

Communication skills

Multitasking

Education

Diploma/Nitec/GCE O levels

Job description

1011 United Overseas Bank Ltd in Singapore is seeking an entry-level Customer Service specialist to handle inquiries via phone, email, and social media, while promoting self-service options and ensuring data confidentiality.

The role requires a Diploma/Nitec or GCE O levels with 1 year of experience, strong communication, and the ability to work in a fast-paced environment. Shift work, weekends, public holidays, and overtime may be required.