Banking Contact Center Agent

United Overseas Bank Limited; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

United Overseas Bank Limited invites applicants for a customer service role in Singapore. The position focuses on responsive support across phone, email, and digital channels, while upholding confidentiality and service standards.

Training will cover banking services, digital tools, and case documentation. The role requires a Diploma/Nitec/O-level background with at least 1 year in customer service, plus excellent verbal and written communication.

Qualifications

• Diploma, Nitec or GCE O levels with 1 year of working experience in Customer Service.
• Entry level with a strong willingness to learn and a customer-first mindset are also encouraged to apply.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Demonstrate composure and empathy under pressure, particularly during difficult customer interactions.

Responsibilities

• Respond to customer inquiries received via phone calls, emails, written correspondence, and social media platforms with professionalism and efficiency.
• Ensure all customer interactions are handled with a high level of accuracy, empathy, and in accordance with established service standards and turnaround times.
• Ensure customer requests are addressed promptly, with urgency when required.
• Maintain strict confidentiality of customer data and adhere to internal policies and regulatory requirements.
• Accurately identify and resolve customer issues, escalating complex cases to relevant departments when necessary.
• Guide customers on available banking services and digital tools, promoting self-service options where appropriate.
• Document all customer interactions in the case management system to ensure traceability and compliance.
• Collaborate with internal teams to ensure seamless resolution of customer concerns.

Skills

Customer service

Communication

Multitasking

Empathy

Education

Diploma / Nitec / O levels

Tools

CRM software

Job description

United Overseas Bank Limited invites applicants for a customer service role in Singapore. The position focuses on responsive support across phone, email, and digital channels, while upholding confidentiality and service standards.

Training will cover banking services, digital tools, and case documentation. The role requires a Diploma/Nitec/O-level background with at least 1 year in customer service, plus excellent verbal and written communication.