Senior Corporate Client Services Specialist

UOB; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

United Overseas Bank Limited (UOB) is seeking a customer service professional to support corporate clients across calls, email, and digital channels in Singapore. You will handle inquiries, transactions while ensuring accurate documentation and adherence to bank policies.

The ideal candidate holds a Diploma or Degree, has strong communication skills and a customer-centric mindset, and can use Microsoft Office to track and resolve issues efficiently.

Qualifications

• Diploma or Degree in any discipline.
• Experience in banking, customer service, or contact centre is advantageous.
• Strong customer-centric mindset.
• Excellent communication skills.
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Office.

Responsibilities

• Deliver high-quality service to corporate customers via calls, emails, and digital channels.
• Respond to inquiries accurately within service turnaround times.
• Process requests and transactions per bank policies and standards.
• Resolve issues swiftly, with complete documentation and follow-up.
• Maintain confidentiality and comply with all controls.
• Educate customers on products, services, and self-service channels.
• Use banking systems and tools effectively.
• Meet productivity, quality, and SLA targets.
• Participate in training and maintain knowledge.
• Stay informed on industry developments and competitors.

Skills

Strong customer-centric mindset

Excellent communication skills

Good analytical and problem-solving Ab

Education

Diploma or Degree in any discipline

Tools

Microsoft Office

Job description

United Overseas Bank Limited (UOB) is seeking a customer service professional to support corporate clients across calls, email, and digital channels in Singapore. You will handle inquiries, transactions while ensuring accurate documentation and adherence to bank policies.

The ideal candidate holds a Diploma or Degree, has strong communication skills and a customer-centric mindset, and can use Microsoft Office to track and resolve issues efficiently.