Senior CMDB / ITOM Engineer(Contract)

Maybank; Singapore; On-site; SGD 140,000 - 190,000; Full time

Job summary

Maybank in Singapore seeks a local technical lead for ServiceNow CMDB and ITOM to ensure Singapore’s infra, apps, and cloud assets are accurately represented in the Group ServiceNow platform.

You will lead onboarding, drive discovery/mapping/event management, and collaborate with Group architects to tailor CMDB/CSDM models for local requirements, build service maps, and ensure data quality and audit readiness.

Qualifications

• Degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Minimum 8 years of experience in IT Operations Management, CMDB engineering, IT Asset Management, or ServiceNow ITOM delivery.
• Strong hands-on experience with ServiceNow CMDB and ITOM Discovery, Service Mapping, and Event Management.
• Expertise in CMDB/CSDM design and governance.
• Knowledge of infrastructure, networking, and cloud technologies (AWS/Azure).
• Skills in data quality, CI reconciliation, and configuration management.

Responsibilities

• Lead onboarding of Singapore's infrastructure, application, and cloud estate into the Group ServiceNow CMDB.
• Drive ServiceNow Discovery, Service Mapping, Event Management, and CMDB initiatives for a single source of truth.
• Collaborate with Group architects to localize CMDB, CSDM, and reconciliation models for Singapore.
• Build and maintain end-to-end service maps for impact analysis, change risk, and incident triage.
• Integrate local tech platforms, monitoring tools, and asset repositories into Group CMDB ecosystem.
• Act as SME and escalation point for CMDB, ITOM, and IT Asset issues to resolve complex challenges.
• Drive data quality, governance, discovery coverage, and audit-ready CMDB integrity.

Skills

ServiceNow CMDB

ITOM Discovery

Service Mapping

Event Management

CMDB/CSDM design

Infrastructure knowledge

Cloud technologies (AWS/Azure)

Data quality

CI reconciliation

Configuration management

PowerShell

Python

JavaScript

IT Operations Management

Education

Bachelor's degree in Computer Science / Information Technology / Engineering

Tools

ServiceNow Platform

Job description

Job Summary

You will serve as the local technical lead for ServiceNow CMDB and ITOM, ensuring Singapore’s infrastructure, applications, and cloud estate are accurately represented within the Group ServiceNow platform.

Responsibilities

• Lead the onboarding of Singapore's infrastructure, application, and cloud estate into the Group ServiceNow CMDB to ensure accurate representation.
• Drive ServiceNow Discovery, Service Mapping, Event Management, and CMDB initiatives to establish a reliable single source of truth.
• Collaborate with Group architects to localize CMDB, CSDM, and reconciliation models to meet Singapore-specific requirements.
• Build and maintain end-to-end service maps to support impact analysis, change risk assessment, and incident triage.
• Integrate local technology platforms, monitoring tools, and asset repositories into the Group CMDB ecosystem to enhance data completeness.
• Act as the Subject Matter Expert and escalation point for CMDB, ITOM, and IT Asset-related issues to resolve complex technical challenges.
• Drive data quality, governance, discovery coverage, and continuous improvement efforts to maintain audit-ready CMDB integrity.

Required competencies and certifications

• Degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Minimum 8 years of experience in IT Operations Management, CMDB engineering, IT Asset Management, or ServiceNow ITOM delivery.
• Strong hands-on experience with ServiceNow CMDB and ITOM Discovery, Service Mapping, and Event Management.
• Expertise in CMDB/CSDM design and governance.
• Knowledge of infrastructure, networking, and cloud technologies (AWS/Azure).
• Skills in data quality, CI reconciliation, and configuration management.

Preferred competencies and qualifications

• Experience in scripting using PowerShell, Python, or JavaScript.
• ServiceNow and ITIL certifications.

Only shortlisted candidate will be notified.