Concrete Customer Success & Order Specialist

YTL CONCRETE (S) PTE. LTD.; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

YTL CONCRETE (S) PTE. LTD. seeks a customer-centric professional to manage concrete orders, coordinate delivery schedules, and respond to inquiries. The role involves providing technical guidance, handling potential leads, and supporting sales teams to achieve targets.

Ideal candidates will have strong communication and problem-solving skills, basic knowledge of concrete products, and willingness to work a 6-day shift. Travel to the west of Singapore is required as part of the duties.

Qualifications

• Excellent verbal and written communication skills.
• Ability to identify and resolve customer issues efficiently.
• Strong customer service orientation for building positive relationships with customers.
• Familiarity with concrete types, specifications, and applications is beneficial.
• Willingness to work 6 days / shift work.

Responsibilities

• Handle customer orders for concrete, coordinate delivery schedules and ensure timely fulfillment.
• Address customer inquiries about concrete products, specifications, and deliveries.
• Identify potential customers and generate leads through cold calls or networking.
• Provide technical advice and solutions regarding concrete products and applications.
• Resolve customer concerns and complaints related to orders and deliveries.
• Maintain positive relationships with customers and support sales teams.

Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Concrete product knowledge

Shift flexibility

Job description

YTL CONCRETE (S) PTE. LTD. seeks a customer-centric professional to manage concrete orders, coordinate delivery schedules, and respond to inquiries. The role involves providing technical guidance, handling potential leads, and supporting sales teams to achieve targets.

Ideal candidates will have strong communication and problem-solving skills, basic knowledge of concrete products, and willingness to work a 6-day shift. Travel to the west of Singapore is required as part of the duties.