Call Centre Consultant (Concrete)

YTL CONCRETE (S) PTE. LTD.; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

YTL CONCRETE (S) PTE. LTD. seeks a customer-centric professional to manage concrete orders, coordinate delivery schedules, and respond to inquiries. The role involves providing technical guidance, handling potential leads, and supporting sales teams to achieve targets.

Ideal candidates will have strong communication and problem-solving skills, basic knowledge of concrete products, and willingness to work a 6-day shift. Travel to the west of Singapore is required as part of the duties.

Qualifications

• Excellent verbal and written communication skills.
• Ability to identify and resolve customer issues efficiently.
• Strong customer service orientation for building positive relationships with customers.
• Familiarity with concrete types, specifications, and applications is beneficial.
• Willingness to work 6 days / shift work.

Responsibilities

• Handle customer orders for concrete, coordinate delivery schedules and ensure timely fulfillment.
• Address customer inquiries about concrete products, specifications, and deliveries.
• Identify potential customers and generate leads through cold calls or networking.
• Provide technical advice and solutions regarding concrete products and applications.
• Resolve customer concerns and complaints related to orders and deliveries.
• Maintain positive relationships with customers and support sales teams.

Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Concrete product knowledge

Shift flexibility

Job description

Key Responsibilities:

• Customer Order Management:Handling concrete orders, coordinating with customers on delivery schedules, and ensuring timely fulfillment of orders.

• Inquiry Handling:Addressing customer inquiries about concrete products, specifications, and delivery schedules.

• Leads Generation (Potentially):Identifying potential customers in the construction and renovation industries and generating leads through cold calls or networking.

• Technical Support:Providing technical advice, recommendations, and solutions to customers regarding concrete products and applications.

• Problem Resolution:Addressing customer concerns and complaints related to concrete orders and deliveries.

• Customer Relationship Management:Building and maintaining positive relationships with customers.

• Sales Support:Assisting sales managers and teams in achieving sales targets.

• Assistin seeking lead supply from various prospects and perform
  marketing/cold-call to project in charge.

• Handle enquiries, initializing of supply arrangements.

• Communicatewith customer office and site to discuss on delivery requirement.

• Proactive Customer Follow-Up:Contact customers with advanced bookings to encourage timely or early starts (since morning less orders). Reach out to customers who have not placed orders for three or more consecutive days to understand their site progress and maintain order continuity.

• Other ad hocassignment as assigned.
  

Able to travel and work in the west of Singapore.

Skills and Qualifications:

Communication Skills:Excellent verbal and written communication skills are essential for interacting with customers.

Problem-Solving Skills:The ability to identify and resolve customer issues efficiently.

Customer Service Skills:A strong customer service orientation is crucial for building positive relationships with customers.

Basic Knowledge of Concrete Products:Familiarity with concrete types, specifications, and applications is beneficial.

Working Hour: Able to work 6 days / perform shift.