Concierge Team Lead: Elevate Guest Experiences

ARAVEST SG MARLIN PM PTE. LTD.; Singapore; On-site; SGD 35,712 - 58,032; Full time

Job summary

ARAVEST SG MARLIN PM PTE. LTD. in Singapore seeks a Concierge Supervisor to lead the concierge team and deliver personalized service that enhances each guest's stay.

You will guide associates, handle VIP arrivals, arrange transportation, and promote memorable experiences with attentiveness and warmth. The role requires at least 1 year in a supervisory Concierge role, fluent English, strong integrity, and a customer‑focused mindset; hotel culture knowledge is valued.

Qualifications

• Fluent in English to meet business needs.
• At least 1 year in a supervisory level position in Concierge operation.
• Strong sense of principle, professional management ability, a good team player.

Responsibilities

• Follow procedures on luggage related matters and deputize the Chief Concierge in his/her absence to ensure that operations run smoothly.
• Assist the Chief Concierge with manpower planning in accordance to requirements.
• Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
• Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed.
• Ensure proper reception of VIP /Hilton Honors members as well as other customers at the airport for both arrival and departure.
• Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
• Follow up on other tasks assigned by your superior.
• Understand local tourism culture and city profile to provide considerate service to guests.

Skills

English proficiency

Supervisory experience

Team leadership

Education

Secondary education

Hotel management major preferred

Job description

ARAVEST SG MARLIN PM PTE. LTD. in Singapore seeks a Concierge Supervisor to lead the concierge team and deliver personalized service that enhances each guest's stay.

You will guide associates, handle VIP arrivals, arrange transportation, and promote memorable experiences with attentiveness and warmth. The role requires at least 1 year in a supervisory Concierge role, fluent English, strong integrity, and a customer‑focused mindset; hotel culture knowledge is valued.