Concierge Bell Attendant: Warm, Proactive Guest Service

ARAVEST SG MARLIN PM PTE. LTD.; Singapore; On-site; SGD 20,088 - 26,784; Full time

Job summary

ARAVEST SG MARLIN PM PTE. LTD. seeks a Bell Attendant to welcome guests, assist with luggage, and provide information about the hotel and local area. You will play a crucial part in creating a memorable stay with warmth, efficiency, and a genuine smile.

Join the Hilton-branded hotels team and help guests feel at home from arrival, ensuring smooth luggage handling, room escort, and proactive guest support. Excellent service, teamwork, and hospitality mindset are essential.

Qualifications

• Maintain высокий customer service focus with guests in mind.
• Able to promote Hilton Honors and services to guests.
• Excellent communication with front office and housekeeping teams.
• Able to handle guest requests promptly and professionally.

Responsibilities

• Greet guests warmly and assist with luggage and directions.
• Escort guests to rooms and explain facilities and services.
• Promote Hilton Honors and ensure guests receive benefits and personalised service.
• Handle guest complaints with timely follow-up to the Front Office Manager.
• Maintain lobby and public areas neat and organized.

Skills

Customer service

Communication

Teamwork

English proficiency

Job description

ARAVEST SG MARLIN PM PTE. LTD. seeks a Bell Attendant to welcome guests, assist with luggage, and provide information about the hotel and local area. You will play a crucial part in creating a memorable stay with warmth, efficiency, and a genuine smile.

Join the Hilton-branded hotels team and help guests feel at home from arrival, ensuring smooth luggage handling, room escort, and proactive guest support. Excellent service, teamwork, and hospitality mindset are essential.