Guest Relations Officer cum Cashier

TONG LE PRIVATE DINING PTE. LTD.; Singapore; Sur place; SGD 26 000 - 39 000; Plein temps

Résumé du poste

Tong Le Private Dining Pte. Ltd. is seeking a friendly front-of-house associate to welcome guests, manage reservations, and deliver attentive service in a fast-paced dining environment.

The role involves handling cashier duties using the POS system, processing payments, and maintaining a welcoming reception area. Weekend and public holiday shifts are required, with a focus on teamwork and guest satisfaction.

Qualifications

• Experience in a similar role is preferred.
• Excellent customer service and communication skills.
• Friendly, positive attitude and team-oriented mindset.
• Service oriented and passionate working in F&B industry.
• Able to work on weekends and public holidays.
• Ability to work in a fast-paced environment.

Responsabilités

• Welcome guests and provide a warm first impression.
• Manage reservations, seating, waiting lists and enquiries.
• Handle guest feedback and escalate to management when needed.
• Operate POS, process payments accurately and issue receipts.
• Assist guests with menu queries, promotions, takeaway and service matters.
• Maintain a clean, organized front counter and reception area.
• Perform ad-hoc duties as assigned by the Company.

Connaissances

Customer service

Communication

Cashier duties

Teamwork

Outils

POS system

Description du poste

Responsibilities:

• Welcome and greet guests professionally, provide a warm first impression, and ensure a positive dining experience throughout their visit
• Manage guest reservations, seating arrangements, waiting lists, and enquiries while coordinating with the service team to ensure smooth guest flow
• Handle guest feedback, requests, and concerns professionally, providing appropriate solutions and escalating issues to management when required
• Perform cashier duties including operating the POS system, processing payments accurately through cash, card, and digital payment methods, issuing receipts, maintaining transaction records, and ensuring proper cash handling procedures
• Assist guests with menu enquiries, promotions, takeaway requests, and other service-related matters while delivering attentive and efficient customer service
• Maintain a clean and organized front counter and reception area, ensuring a welcoming environment for all guests
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Prior experience in a similar role is preferred
• Excellent customer service and communication skills
• Friendly, positive attitude and team-oriented mindset
• Service oriented and passionate working in F&B industry
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment