Guest Relations Officer cum Cashier

CLUB CHINOIS PTE LTD; Singapore; Sur place; SGD 20 000 - 29 000; Plein temps

Résumé du poste

CLUB CHINOIS PTE LTD in Singapore is seeking a customer-focused front-of-house staff to greet guests, handle reservations, and support service teams to ensure a smooth dining experience.

You will manage cashier duties, answer enquiries, assist with menu questions, and maintain a welcoming reception area. Weekend and public holiday shifts required; passion for F&B and team collaboration preferred.

Qualifications

• Excellent customer service and communication skills.
• Prior experience in a similar role is preferred.
• Able to work on weekends and public holidays.
• Service oriented and passionate about F&B operations.

Responsabilités

• Welcome and greet guests professionally, creating a warm first impression.
• Manage reservations, seating, waiting lists, and guest enquiries with the service team.
• Handle guest feedback and escalations professionally.
• Perform cashier duties using the POS system and process payments accurately.
• Assist guests with menu enquiries, takeout requests, and service-related needs.
• Maintain a clean, organized front counter and reception area.
• Undertake other duties as assigned by the Company.

Connaissances

Customer service

Communication

Teamwork

Cash handling

F&B knowledge

Outils

POS system

Description du poste

Responsibilities:

• Welcome and greet guests professionally, provide a warm first impression, and ensure a positive dining experience throughout their visit
• Manage guest reservations, seating arrangements, waiting lists, and enquiries while coordinating with the service team to ensure smooth guest flow
• Handle guest feedback, requests, and concerns professionally, providing appropriate solutions and escalating issues to management when required
• Perform cashier duties including operating the POS system, processing payments accurately through cash, card, and digital payment methods, issuing receipts, maintaining transaction records, and ensuring proper cash handling procedures
• Assist guests with menu enquiries, promotions, takeaway requests, and other service-related matters while delivering attentive and efficient customer service
• Maintain a clean and organized front counter and reception area, ensuring a welcoming environment for all guests
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Prior experience in a similar role is preferred
• Excellent customer service and communication skills
• Friendly, positive attitude and team-oriented mindset
• Service oriented and passionate working in F&B industry
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment