Concierge Officer

ASCENTIAA SECURITY MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

ASCENTIAA SECURITY MANAGEMENT PTE. LTD. seeks a front desk professional to welcome patients, visitors, tenants and contractors at the lobby, ensuring safety and security while providing excellent service.

Responsibilities include greeting guests, directing to clinics and facilities, handling enquiries, and coordinating deliveries. The role requires assistance to the elderly and mobility-impaired, with arrangements for wheelchairs and lift access, as well as strict visitor registration and access

Qualifications

• Ability to greet visitors and provide directions.
• Strong communication and listening skills.
• Attention to detail in registering visitors and passes.

Responsibilities

• Greet and assist visitors at the lobby counter.
• Give directions to clinics, shops, and MRT.
• Answer phone calls and relay messages to management or tenants.
• Assist elderly and mobility-impaired visitors, including wheelchairs and lift access.
• Register visitors and issue passes; manage access cards and logs.
• Coordinate deliveries and mail; supervise loading bay timings.
• Report faults to Management Office and assist with enquiries.

Skills

Customer service

Visitor management

Access control

Communication

Job description

Role purpose: Be the first point of contact at the lobby. Give patients, visitors, tenants and contractors a warm, professional welcome while keeping the building safe and secure.

Key duties and responsibilities

Front desk and customer service Greet and assist visitors, patients, tenants and delivery staff at the lobby counter .Give directions to clinics, shops, food outlets, hotel lobbies, car park, taxi stand and MRT. Answer phone calls and enquiries, and pass on messages to management or tenants. Help elderly visitors, wheelchair users and patients with limited mobility, including arranging wheelchairs and lift access.Handle complaints politely and elevate them to the Management Office when needed.

Access control and registration Register all visitors, contractors and vendors. Check their ID and issue passes. Check permits to work before contractors start renovation or maintenance work.Manage access cards, keys and the key log. Control access to restricted areas, such as service lifts, loading bay and plant rooms.

Deliveries and mail Receive: Record and hand out parcels, courier items and mail for tenants.Coordinate loading bay use and delivery timings

Facilities support Report faults such as lift breakdowns, lighting failures, leaks or cleanliness issues to the Management Office. Help with car park enquiries and season parking matters.