Concierge

AccorHotel; Singapore; On-site; SGD 35,712 - 46,872; Full time

Job summary

Fairmont Singapore and Swissôtel The Stamford are seeking a Concierge to assist guests with tours, reservations, and local information at our central Singapore properties. You will coordinate bookings and provide accurate recommendations to ensure an exceptional guest experience.

Reporting to the Director of Guest Services, you will handle inquiries, coordinate limousine services, and maintain high service standards while staying friendly and professional throughout interactions.

Qualifications

• Minimum 2 years experience in the service industry.
• Knowledge of Opera system and related hotel subsystems.
• Fluent English communication.

Responsibilities

• Assist guests in tours, golf, restaurant, flight booking, reconfirmation and changes.
• Provide directional information, shopping guidance, and points of interest.
• Handle telephone enquiries, mail and Lost & Found, and guest requests.
• Coordinate limousine bookings, billing and revenue forecasting.
• Ensure hotel service standards and grooming are met.
• Support pre-arrival arrangements and special celebration requests.
• Assist guests with local and governmental rules and visa requirements.

Skills

Customer service

Interpersonal skills

English proficiency

Opera System

Tools

Opera System

Job description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Concierge

The Concierge is a specialized guest services representative of a full-service hotel, who aids the guests by providing a wide range of services including essential travel arrangements and delivering accurate tourist information, as well as fulfilling all their needs (of moral and legal) to ensure ultimate guest experience.

Summary of Responsibilities:

Reporting to the Director of Guest Services, responsibilities and essential job functions include but are not limited to the following:

• Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
• Providing directional information, shopping, places of interest, etc
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
• Ensuring hotel service standard goals, grooming standards, and LQA service standards are met
• Able to provide information and assistance to guests as and when required
• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
• Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
• Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation
• Assist guest with local and foreign governmental rulings, immigration customs visas requirement
• Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
• Familiar with hotel computer interface, property management systems and internet access
• Handle all telephone enquiries, requests, Mail and Message, and Lost &Found, guest requests/complaints, and ensure timely completion of pick-up and/or delivery service

• Minimum 2 years experience in the service industry
• Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system
• Focused on customer service, detail oriented in training, development and performance management
• Responsive to continuous challenges and open to making changes to achieve targeted results
• Build partnerships with other departments to ensure that guests’ needs are attended to promptly
• Must have a friendly and engaging service attitude
• Possess good guest relations skills, confident, clear English
• Interpersonal skills to deal with guests and colleague issues
• Possess drive, initiative and must be able to work independently