Bell Person

AccorHotel; Singapore; On-site; SGD 20,088 - 26,784; Full time

Job summary

Fairmont Singapore and Swissôtel The Stamford is seeking a hotel porter to assist guests with luggage, explain room facilities, and provide welcome service at the lobby. No prior experience required as training is provided; a second language is a plus and physical fitness is needed.

You will be part of a guest-focused team, ready to respond to requests, coordinate with Doorman, and ensure smooth operations in the entry area, with a strong emphasis on hospitality and service delivery.

Qualifications

• Minimum secondary education.
• Experience not required; training will be provided.
• Able to read and write English.
• A second language is preferred.
• Physically able to carry out porter duties.
• Guest focused with good communications skill.
• Team player and efficient worker.
• Flexible and adaptable.
• Possess good attitude and initiative.

Responsibilities

• Ensure timely delivery of guest luggage and items in a friendly manner.
• Orient guests on room facilities to assist comfort.
• Attend to guest requests as directed by Leaders, Captains and Communications Agents.
• Acknowledge and communicate with Bell Captains upon completion of assignments.
• Respond to all other requests in a timely manner.
• Provide organized and seamless luggage service.
• Provide introductory explanation of room facilities.
• Offer information and assistance to guests as required.
• Listen actively and display self-control and empathy in challenging interactions.
• Be present in the lobby area to assist guests.
• Work with Doorman for arrival and departure luggage assistance.
• May perform Doorman duties as required.
• Ensure smooth traffic flow at the driveway.
• Assist with group luggage logistics.
• Perform manual wake-up calls during night shifts when required.
• Ensure timely deliveries of amenities to guests, especially at night.

Education

Secondary education

Job description

Hotel Overview

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

About Our Company

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Summary of Responsibilities

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations.
• Orient guests on the room facilities to facilitate guest use and comfort.
• Attend to all other guest requests as directed by Leaders, Captains and Communications Agents
• Acknowledge and communicate with Bell Captains via Mobitalk upon completion of assignments
• Respond to all other requests in a timely manner
• Provide organized and seamless luggage service
• Provide introductory explanation of room facilities
• Able to provide information and assistance to guests as and when required
• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
• Presence at the lobby area to provide guest assistance
• Work closely with the Doorman for arrival and departure luggage assistance
• May require to perform Doorman duties as andwhen required
• Ensure smooth flow of traffic at the driveway
• Assist with any group luggage logistics
• Perform manual wake-up calls for guests during night shift when required
• Ensure timely deliveries of amenities to guests especially during the night shift
• Ensuregrooming standard set by the hotel at all times

Qualifications

• Minimum Secondary Education
• Experience not required as training will be provided
• Able to read and write English
• A second language is preferred
• Must be physically able to carry out duties ofPorter
• Guest focused with good communications skill
• Guest oriented individual with pleasant and courteous disposition
• A team player and efficient worker
• Flexible and adaptable
• Possess good attitude and initiative
• Possess integrity and honesty