Front Office Supervisor

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

Fairmont Singapore and Swissôtel The Stamford seeks a Front Office Supervisor to lead daily operations at our landmark city centre properties in Singapore. You will guide front desk colleagues, assist guests with check-in and checkout, and ensure guest relations and service standards are consistently delivered.

The role requires at least 2 years in a luxury hotel, knowledge of Opera System, supervisory abilities, teamwork across diverse nationalities, and flexibility for extended hours.

Qualifications

• Minimum 2 years of Luxury Hotel Experience.
• Knowledge of Opera System and related subsystems.
• Basic Supervisory Skills, planning, decision making, training and development.
• Able to work in a team with diverse nationalities and flexible with extended hours.

Responsibilities

• Assist guests with check-in and checkout and other cashiering duties.
• Ensure guest relation services, behaviours and technical standards align with hotel standards and strategic plan.
• Provide coaching to employees and maintain management presence.
• Register guests on arrival and issue room keys per standards.
• Assist guests throughout their stay and handle feedback; offer direction and recommendations.
• Maximize room revenue by up-selling to higher rate categories.
• Oversee smooth daily operation of the Front Desk and ensure service excellence.
• Ensure PCI compliance and Cash Float SOP adherence.

Skills

Luxury hotel experience

Supervisory skills

Teamwork

Attention to detail

Tools

Opera PMS

Job description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Front Office Supervisor

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties
• Ensure all guest relation services, behavioural and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan
• Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback
• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
• Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
• Ensure strict compliance of the Credit Card Privacy – PCI
• Ensure strict compliance to the Cash Float SOP

Qualifications:

• Minimum 2 years of Luxury Hotel Experience
• Knowledge of Opera System and other related sub-system interfaced to the PABX and/or the hotel’s computer system
• Basic Supervisory Skills, verbal and written skills planning, decision making, training and development
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Detail-oriented, organized and very flexible with working extended hours

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS