Assistant Manager, Front Office

Accor Plus; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Fairmont Singapore and Swissôtel The Stamford are seeking an Assistant Manager in the Front Office to lead guest services and cashiering activities on site. You will coordinate service delivery, maintain hotel standards and coach staff to deliver exceptional guest experiences.

The role emphasizes supervising front office operations, ensuring smooth check-ins/outs, and driving guest satisfaction while collaborating with a diverse team in a busy city hotel environment.

Qualifications

• Minimum 2 years of hotel front office experience.
• Computer knowledge with Windows, Internet Explorer and Word.
• Technical knowledge in Front Office Operations.
• Basic supervisory skills, planning, decision making, training and development.
• Able to work in a team and with diverse nationalities.
• Detail-oriented, organized and flexible with extended hours.
• Able to work under pressure and independently.
• Energetic with positive attitude.
• Good interpersonal and communication skills.

Responsibilities

• Assist guests with check in and checkout, and other cashiering duties
• Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards
• Ensure all guest relation services, behavioural and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan
• Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback
• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

Skills

Front Office Experience

Computer Knowledge

Supervisory Skills

Team Player

Communication Skills

Detail-oriented

Pressure Handling

Independent Worker

Tools

Windows

Internet Explorer

Microsoft Word

Job description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

Company Description

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

About Our Company

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

Assistant Manager

Summary Of Responsibilities

• Assist guests with check in and checkout, and other cashiering duties
• Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards
• Ensure all guest relation services, behavioural and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan
• Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback
• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

Qualifications

Qualifications:

• Minimum 2 years of hotel front office experience
• Computer Knowledge, i.e. well versed with windows, internet explorer and word
• Technical Knowledge in Front Office Operations
• Basic Supervisory Skills, verbal and written skills planning, decision making, training and development
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Detail-oriented, organized and very flexible with working extended hours
• Able to work under pressure and independently
• Energetic with positive attitude
• Good interpersonal and communication skills