Assistant Guest Services Manager

AccorHotel; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Fairmont Singapore and Swissôtel The Stamford, located in central Singapore, seeks a supervisory leader for Bell Services, Concierge and Guest Services.

You will oversee group movements, VIP arrivals and departures, and ensure flawless coordination with events teams to deliver exceptional service.

Qualifications

• Minimum 2 years supervisory experience in the service industry.
• Knowledge of Opera Cloud system and related hotel subsystems.
• Knowledge of Bell, Concierge & Valet operations.
• English with knowledge of a second language preferred.
• Tertiary education in any discipline and hotel-related experience.

Responsibilities

• Manpower deployment for daily operations, peak periods and high-profile events.
• Oversee group arrivals/departures and manage driveway flow during peak periods and events.
• Coordinate with Convention Services and Event Organizers for luggage handling and coordination.
• Prepare rosters to balance efficiency, wellbeing and cost control.
• Oversee VIP arrivals, rooming and departures, ensuring all preferences and arrangements are executed.
• Presence at lobby and driveway during critical guest flow times.
• Respond decisively to emergencies, ensuring guest and staff safety.
• Lead, coach and develop the Guest Service team through training and performance monitoring.

Skills

Supervisory

Opera Cloud

Bell Operations

Concierge

Valet

English

Leadership

Education

Tertiary education

Job description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

SUMMARY OF RESPONSIBILITIES

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Ensure strategic manpower deployment to support daily operations, peak periods, and high-profile events while maintaining productivity and service excellence.
• Oversee and coordinate group arrivals, departures, and guest movements, ensuring smooth driveway operations and traffic flow during peak periods and hotel events.
• Collaborate closely with Convention Services and Event Organizers to ensure accurate handling of group luggage, deliveries, and flawless coordination.
• Prepare and review rosters to balance operational efficiency, colleague wellbeing, and cost control.
• Personally oversee the arrival, rooming, and departure of VIP and key guests, ensuring all preferences and special arrangements are executed to perfection.
• Personal involvement in the arrival, rooming, and departure of key/VIP guests
• Presence at lobby and driveway at critical guest flow time
• Respond decisively to emergency situations, ensuring guest and colleague safety at all times.
• Strong understanding and experience of Bell Services, Concierge, and Valet operations.
• Lead, coach, and inspire the Guest Service team through structured training, performance monitoring, and continuous development.

QUALIFICATIONS

• Minimum 2 years experience in supervisory position in the service industry.
• Knowledge of Opera Cloud system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system.
• Knowledge of operations of Bell, Concierge & Valet operations.
• English with knowledge of second language preferred.
• Tertiary education in any discipline and hotel related experience.
• Knowledge of processes and procedures of delivery systems. Currently SSM/RSM.
• Communication skills for all levels of colleagues/guests, confident, clear English.
• Interpersonal skills to deal with guests and colleague issues.
• Possess leadership qualities.
• Leads to constantly improve the guest service experience.
• Willingness to embrace changes and new technology.
• A team player, guest focused and service oriented attitude.