Concierge

RC HOTELS (PTE.) LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

RC HOTELS (PTE.) LTD. is seeking a Concierge to assist guests with tours, dining, travel and bookings, while delivering information on local attractions and services in Singapore.

The role involves handling mail, messages and lost & found, coordinating limo services, and supporting daily operations to ensure exceptional guest experiences. You will liaise on pre-arrival arrangements and maintain hotel standards under the Heartist approach.

Responsibilities

• Assist guests with tours, golf, restaurant, flight bookings and reconfirmations
• Provide information on local attractions, shopping and places of interest
• Handle Mail, Messages, Lost & Found and hospitality communications
• Arrange limousines, manage limousine bookings, and forecast revenue
• Support administrative tasks for the shift and maintain service standards
• Ensure grooming and hotel standard service levels are met
• Adhere to LQA service standards in daily operation
• Assist with pre-arrival arrangements (birthdays, anniversaries)
• Lead a Heartist approach to guest experience with the team
• Make reservations using Singapore booking systems (theatre, transport)
• Assist guests with local and foreign government rulings, visas requirements
• Be fully conversant with Singapore attractions and business districts
• Familiar with hotel computer interfaces and PMS; participate in meetings
• Manage guest requests/complaints and ensure timely resolutions
• Utilize communication tools efficiently to optimize workflow
• Handle all telephone enquiries and requests for pickups/deliveries

Job description

Concierge

Summary of Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
• Providing directional information, shopping, places of interest, etc
• Handling of Mail and Message and Lost & Found
• Maintaining of brochures of hotel chain as well as places of interest
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
• Handle administrative matters pertaining to their respective shift
• Ensuring hotel service standard goals are met
• Ensure LQA service standards are in practice as set by the hotel at all times
• Able to provide information and assistance to guests as and when required
• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
• Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
• Lead a Heartist approach to guest experience/service with the team
• Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation
• Assist guest with local and foreign governmental rulings, immigration customs visas requirement
• Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
• Familiar with hotel computer interface, property management systems and internet access
• Attend any department and operational meetings
• Handling and investigation of guest requests/complaints
• Ensure grooming standard set by the hotel at all times
• Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
• Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service