Concierge

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Fairmont Singapore & Swissôtel The Stamford is seeking a Concierge to deliver exceptional guest experiences in our Singapore luxury hotel. You will assist guests with tours, dining, travel arrangements, and local information, ensuring memorable moments during their stay.

The role involves handling transportation bookings, theatre and restaurant reservations, and pre-arrival arrangements for special occasions, while upholding grooming standards and hotel service levels across shifts.

Responsibilities

• Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
• Providing directional information, shopping, places of interest, etc
• Handling of Mail and Message and Lost & Found
• Maintaining of brochures of hotel chain as well as places of interest
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
• Handle administrative matters pertaining to their respective shift
• Ensuring hotel service standard goals are met
• Ensure LQA service standards are in practice as set by the hotel at all times
• Able to provide information and assistance to guests as and when required
• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
• Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
• Lead a Heartist® approach to guest experience/service with the team
• Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation
• Assist guest with local and foreign governmental rulings, immigration customs visas requirement
• Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
• Familiar with hotel computer interface, property management systems and internet access
• Attend any department and operational meetings
• Handling and investigation of guest requests/complaints
• Ensure grooming standard set by the hotel at all times
• Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
• Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service

Job description

Concierge

Summary of Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Assist guests in tours, golf, restaurant, flight booking, reconfirmation and making changes.
• Providing directional information, shopping, places of interest, etc
• Handling of Mail and Message and Lost & Found
• Maintaining of brochures of hotel chain as well as places of interest
• Limousine bookings and assignment of limousine jobs, handling of its billings and forecast of limousine revenue
• Handle administrative matters pertaining to their respective shift
• Ensuring hotel service standard goals are met
• Ensure LQA service standards are in practice as set by the hotel at all times
• Able to provide information and assistance to guests as and when required
• Listen actively and is able to display self-control and empathy in challenging interactions and offer suitable alternative
• Involvement in the pre-arrival arrangement, eg. Birthday decorations, honeymooners, anniversaries etc.
• Lead a Heartist® approach to guest experience/service with the team
• Making reservations and is well versed with booking system in Singapore for theatre seats, airlines, transportation
• Assist guest with local and foreign governmental rulings, immigration customs visas requirement
• Able to provide information and is fully conversant with Singapore’s places of interests, commercial centers
• Familiar with hotel computer interface, property management systems and internet access
• Attend any department and operational meetings
• Handling and investigation of guest requests/complaints
• Ensure grooming standard set by the hotel at all times
• Efficient usage and upkeep of communication tools and equipment to enhance productivity of workflow
• Handle all telephone enquiries and requests and ensure timely completion of pick-up and/or delivery service