Complex Leader/ Cabin Crew In-Charge

SCOOT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading airline company in Singapore is seeking a Complex Leader/Cabin In-charge (CL/CIC) responsible for overseeing cabin crew operations during flights. The role involves ensuring safety, managing team performance, and providing leadership to foster an environment of trust and open communication. Ideal candidates should have significant flying experience and be capable of strong decision-making and coaching. This position offers an exciting opportunity to enhance passenger satisfaction and team effectiveness.

Qualifications

• Minimum of 2500 flying hours as Complex Leader.
• At least 5 years of experience in other airlines on wide-body aircraft.
• No active disciplinary censure.

Responsibilities

• Ensure safety and service duties are carried out during the flight.
• Provide leadership and performance management to cabin crew.
• Conduct pre-flight briefings and training.
• Manage inflight sales and cash reconciliation.
• Monitor and coach crews, providing feedback.

Skills

Sound decision-making

Strong situational awareness

Good communication skills

Conflict management

Coaching skills

Job description

The CL/CIC is responsible for ensuring that all safety and service duties and procedures are carried out by cabin crew under his/her charge during the flight.

The CL/CIC is also responsible to the Commander for the supervision of cabin crew and the conduct of in-flight service. The fundamental responsibility of the CL/CIC is to contribute positively towards continuous improvement of performance and reputation of Scoot.

The CL/CIC is accountable for providing leadership, support and performance management of cabin crew, to increase passengers’ loyalty and establish a reputation and image of Scoot cabin crew as a distinct advantage.

Good liaison between the CMD and the CL/CIC is essential to effective Crew Resource Management (CRM).

• Maintain up-to-date knowledge of all applicable emergency procedures and safety equipment, operating manuals, Cabin Safety Instructions and Cabin Services Circulars
• Ensure all emergency/safety equipment & security checks and are completed prior to departure
• Ensure safety of all personnel on-board of Company aircraft are well taken care
• Lead a team consisting of Complex Leader & Cabin Crew and allocate work positions
• Conduct pre-flight briefing and ensure crew members have a sound knowledge of safety/emergency and standard procedures through questions and answers
• Regularly coordinate with the Complex Leader (CL) to ensure all areas are effectively supervised and a high standard of safety and service is delivered and maintained throughout the flight.
• Check grooming standards of cabin crew and ensure crew welfare and safety at out ports
• Provide line training and on-going development to cabin crew, counsel where necessary for non-compliance to company procedures
• Closely monitor and coach supernumerary (SNY) crew and probationary crew
• Conduct cabin crew performanceraisals as required
• Ensure passengers inflight satisfaction of passengers on board Company aircraft.
• Responsible for inflight sales cash management and reconciliation activities including planning and co-ordinating inflight service cum sales activities to achieve sales targets.
• Participate as an active team member, set the appropriate tone for each flight and create a conducive work environment
• Taking up a CIC Team Management role eventually and manage a team of Cabin Crew & Complex Leaders
• Offering constructive feedback and counselling in a timely, appropriate manner to team members.
• Creating an environment of trust and confidence to promote open communications and creates a positive and motivating environment for team members
• Carry out performance appraisals of team members and develop team members
• Coaches and mentors team on appropriate work attitudes and behaviour on & off board
• Manages performance and behavioural lapses consistently and professionally
• Effectively shares organisational directions and goals with team
• Any other ad-hoc assignment as required by the Company

Desired Traits

• Capable of making sound decisions and has strong situational awareness
• Good knowledge of cabin crew operations and culture
• Able to work well with a wide spectrum of people
• Strong organisational ability
• Energy and enthusiasm
• Good coaching skills and able to guide subordinates
• Strong communication and conflict management skills

Requirements

• Minimum of 2500 flying hours as Complex Leader and in addition at least 5 years of experience in other airlines on wide-body aircrafts
• No active disciplinary censure

Important Notes

• Please note that performance records (including disciplinary and performance checks) will be taken into consideration as part of the shortlisting process.