Commercial Vehicle Service & Customer Experience Advisor

TRIANGLE AUTO PTE LTD; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

Triangle Auto Pte Ltd in Singapore is seeking a Commercial Vehicle front desk officer to attend to customers at frontline and via phone, and to generate quotations for repairs. You will translate customer-reported problems into actionable work orders for technicians and handle invoicing and payments.

You will also maintain customer records and enter data into computer systems, while working as part of a team to deliver quality service. Willingness to work at Tuas is required.

Qualifications

• Provide simplified and quality services to all customers professionally.
• Work as a team closely to fill up any possible gaps.
• Embrace self responsibilities for all customer and strive for continuous improvment.

Responsibilities

• Attend to customer at frontline and all phone call received.
• Create quotations for all customer's repair and advise them accordingly.
• Translate customer-reported problems to actionable work orders for technicians to complete.
• Invoice and collect payment from customers for service rendered.
• Maintain cutomer records and enter data into computer databases

Skills

Customer service

Teamwork

Communication

Education

Secondary School

Tools

Data entry

Job description

Triangle Auto Pte Ltd in Singapore is seeking a Commercial Vehicle front desk officer to attend to customers at frontline and via phone, and to generate quotations for repairs. You will translate customer-reported problems into actionable work orders for technicians and handle invoicing and payments.

You will also maintain customer records and enter data into computer systems, while working as part of a team to deliver quality service. Willingness to work at Tuas is required.