Car Service Advisor: Customer-First Diagnostics & Scheduling

ACTIVE MANPOWER RESOURCES PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

ACTIVE MANPOWER RESOURCES PTE. LTD. is seeking a customer service oriented individual in Singapore to greet customers, capture vehicle issues, and liaise with mechanics to translate technical terms for customers.

The role involves preparing price quotes, scheduling appointments, ordering parts, tracking repair progress, and handling billing and feedback with customers. Familiarity with workshop software and office tools is beneficial.

Qualifications

• Previous customer service or administrative experience is preferred.
• Basic understanding of car mechanics, routine maintenance, and vehicle parts.
• Strong verbal and written communication skills.

Responsibilities

• Greet car owners and record symptoms accurately.
• Consult with mechanics to identify problems and translate terms for customers.
• Prepare written price quotes for parts and labor and set pickup times.
• Schedule service appointments and order necessary parts.
• Explain completed work and invoice charges to customers, process payments, and handle feedback.

Skills

Customer service

Administrative experience

Communication

Problem-solving

Conflict resolution

Tools

Workshop scheduling software

Office tools

Job description

ACTIVE MANPOWER RESOURCES PTE. LTD. is seeking a customer service oriented individual in Singapore to greet customers, capture vehicle issues, and liaise with mechanics to translate technical terms for customers.

The role involves preparing price quotes, scheduling appointments, ordering parts, tracking repair progress, and handling billing and feedback with customers. Familiarity with workshop software and office tools is beneficial.