Collection Operational Analyst - Credit

Monee SG Private Limited; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Monee in Singapore is seeking a Regional Collection Operations Analyst to join the Regional Collection team. You will help develop data-driven strategies and policies to improve collection operations and performance across Monee's consumer and SME lending businesses, leveraging AI initiatives and cross-team collaboration with local ops, regional ops, product, and risk policy teams.

You will work on understanding operation processes and metrics, analyzing data to identify productivity and cost

Qualifications

• Bachelor’s degree and strong interest in project management and process improvement
• Skilled at communicating and collaborating with diverse teams
• Strong analytical thinking and ability to translate operational data into actionable insights
• Structured thinker with good problem-solving capabilities
• Eager to learn, proactive, and able to manage multiple tasks
• Positive attitude, self-driven, and able to thrive in a fast-paced environment

Responsibilities

• Deep understanding of all the operation process and operational metrics, including infrastructure, workforce and collection process
• Analyze operational data, identify unexpected operation fluctuations and potential improvements of productivity / cost
• Projection of the operational resource to ensure the stability of operations
• Support the development and alignment of SOPs, best practices, and performance targets
• Lead and support cross-functional projects from planning to execution
• Closely cross team collaboration with local ops team
• Business trip requirement: ~6 time / year

Skills

Project management

Process improvement

Analytical thinking

Communication

Cross-functional collaboration

Education

Bachelor’s degree

Job description

About Monee

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

The Regional Collection team develops data-driven strategies and policies to improve collection operations and performance across Monee's consumer and SME lending businesses.

As a regional team, we closely monitor the operation data across different markets to support data driven decision making. Moreover, AI initiatives play a big role in process and operation improvements. Last but not least, cross team collaboration is critical to implement all the changes.

We work closely with local ops teams, regional ops team, product team and risk policy team to drive the operation optimization across markets.

• Deep understanding of all the operation process and operational metrics, including infrastructure, workforce and collection process.
• Analyze operational data, identify unexpected operation fluctuations and potential improvements of productivity / cost.
• Projection of the operational resource to ensure the stability of operations.
• Support the development and alignment of SOPs, best practices, and performance targets
• Lead and support cross-functional projects from planning to execution
• Closely cross team collaboration with local ops team
• Business trip requirement: ~6 time / year

• Bachelor’s degree and strong interest in project management and process improvement
• Skilled at communicating and collaborating with diverse teams
• Strong analytical thinking, and ability to translate operational data into actionable insights
• Structured thinker with good problem-solving capabilities
• Eager to learn, proactive, and able to manage multiple tasks
• Positive attitude, self-driven, and able to thrive in a fast-paced environment