Co-ordinator, Operations Service(Attractions)

PALAWAN INNOVATION STUDIOS PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Benefits offered by this job

5-day work week

Learning and Development opportunities

Medical and insurance coverage

Special employee discount within Shang

Duty Meals

Job summary

The Palawan @ Sentosa is seeking a Co-ordinator, Operations Service (Attractions) to ensure guests enjoy a safe, fun and smooth experience by managing ticketing and retail operations and collaborating with multiple departments.

You will respond to guest inquiries, uphold high service standards, and adapt to shift work to provide continuous support during operating hours. The role offers a 5-day work week and opportunities for learning and development.

Qualifications

• Demonstrate enthusiasm and customer focus when engaging with guests.
• Show initiative by identifying operational challenges and addressing them proactively.
• Apply creativity and attention to detail in service delivery and problem-solving.
• Build positive relationships with team members and guests through diplomacy and communication.

Responsibilities

• Monitor and support guest activities at attractions to ensure safety and enjoyment.
• Oversee ticketing and retail transactions to maintain smooth visitor flow and sales.
• Respond promptly to guest inquiries and resolve issues with information and courtesy.
• Set and monitor service standards to maintain consistent guest experiences.
• Collaborate with other departments to coordinate service delivery and address operational needs.
• Adapt to shift work schedules to provide continuous support during operating hours.

Job description

The Palawan @ Sentosa

Located on Palawan Beach, Sentosa Island, The Palawan @ Sentosa is Shangri-La Group’s first standalone lifestyle and entertainment precinct. Extending our signature hospitality beyond the hotel setting, we bring the colourful joys of life to the shore, drawing on decades of expertise in hospitality, Food & Beverage,and family offerings.

Designed as a vibrant beach wonderland and home to several new-to-Singapore attractions, The Palawan @ Sentosa brings families and friends together, with highlights such aselectric go-kart racing, beachside mini golf, as well as family-friendly and adults-only beach club experiences, all in one destination.

Join us and be part of a team delivering memorable moments for our guests.

We are looking fora Co-ordinator, Operations Service (Attractions)

Job Summary

As the Co-ordinator, Operations Service (Attractions), you will ensure guests and visitors enjoy a safe, fun, and pleasant experience by managing ticketing and retail operations, responding promptly to guest inquiries, and maintaining high service standards through collaboration with other departments.

As the Co-ordinator, Operations Services (Attractions) we rely on you to:

• Deliver safe and enjoyable experiences by monitoring and supporting guestactivities at attractions
• Manage ticketing and retail transactions accurately to ensure smooth visitor flowand sales operations
• Respond promptly and effectively to ad-hoc guest and visitor inquiries to resolveissues and provide information
• Set, uphold, and monitor service standards to maintain consistent quality ofguest experiences
• Collaborate with other departments to coordinate service delivery and addressoperational needs
• Adapt to shift work schedules to provide continuous support during operatinghours

We are looking for someone who:

• Demonstrate enthusiasm and customer focus by engaging positively with guests and visitors
• Show initiative by identifying and addressing operational challengesproactively
• Apply creativity and attention to detail in service delivery and problem-solving
• Build and maintain positive relationships with team members and guests usingdiplomacy and effective communication

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals