Member Experience Concierge - 3-Day Week, Rotating Shifts

Pure Group (Singapore); Singapore; Presencial; SGD 14.000 - 17.000; A tiempo parcial

Descripción de la vacante

Pure Group (Singapore) is seeking a Guest Relations Officer to greet members, deliver premium service, and uphold the club’s brand standards. You will engage with members, handle inquiries, and support operations across retail, F&B, changing rooms, and floor areas, ensuring a welcoming and safe environment.

The role works on a 3-day work week with a shift-based schedule, including weekends and public holidays, at the Singapore club.

Formación

• Prior experience in customer service, hospitality, or fitness club operations.
• Relevant qualifications in hospitality, business, or customer service.

Responsabilidades

• Greet and welcome members during check-in and throughout visits.
• Acknowledge and value members to deliver premium service.
• Maintain high service standards reflecting the club’s culture.
• Build positive relationships and anticipate member needs.
• Resolve member concerns professionally to ensure satisfaction.
• Manage sensitive operational matters including membership fees
• Collaborate with departments to support smooth operations.
• Provide support across club areas such as retail, F&B, and changing rooms.
• Work rotating shifts, including weekends and public holidays.

Conocimientos

Customer service experience

Hospitality background

Fitness club operations

Educación

Hospitality or business qualification

Descripción del empleo

Pure Group (Singapore) is seeking a Guest Relations Officer to greet members, deliver premium service, and uphold the club’s brand standards. You will engage with members, handle inquiries, and support operations across retail, F&B, changing rooms, and floor areas, ensuring a welcoming and safe environment.

The role works on a 3-day work week with a shift-based schedule, including weekends and public holidays, at the Singapore club.