Relationship Manager

GMP Technologies; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Casa Clava in Singapore seeks a Relationship Manager who thrives in a luxury lifestyle setting. You will attract new members and retain existing ones, build a pipeline through networking events and industry gatherings, and conduct personalized tours to showcase club amenities and benefits.

You will maintain the CRM, collaborate with the Lifestyle Producer and Concierge teams on campaigns, organize exclusive events, and report on sales performance to hit targets in a high-end service environment.

Qualifications

• Minimum 2–3 years experience in hospitality or private members club.
• Experience in high-end service environment.
• Strong networking skills and track record of member acquisition.
• Excellent interpersonal and communication abilities.
• Based in Singapore and/or APAC market preferred.

Responsibilities

• Attract and retain members through personalized sales strategies.
• Conduct tours and present club amenities and benefits.
• Maintain CRM with up-to-date member data.
• Collaborate with Lifestyle Producer and Concierge teams on promotions.
• Report on sales performance and progress toward targets.

Skills

Relationship building

Sales

Networking

Interpersonal communication

Client engagement

Education

Bachelor's degree

Tools

CRM

Job description

Casa Clava, an exclusive and premium membership club that offers bespoke and premium experiences that

centers around entertainment, travel, sports and wellness, is looking for individuals who are passionate

about luxury lifestyle and sales to join us as Relationship Manager.

You will be responsible for attracting new members and retaining existing members, establishing potential

channels or opportunities to expand the member base.

Develop and execute sales strategies to attract new members and grow the club's membership base while

building and maintaining a strong pipeline of prospective members through networking events and

industry gatherings.

Conduct personalized tours of the club, providing prospective members with an in-depth understanding

of the clubs amenities, offerings, and benefits.

Maintain the clubs CRM Management system to ensure all members data are up to date.

Work closely with Lifestyle Producer and Concierge team to develop promotional materials, campaigns,

and strategies to attract new members. Assist in creating and organizing exclusive events to showcase

the club to potential members.

Gather feedback from prospective and new members about their experience with the sales process,

offering insights to improve the sales cycle and overall member acquisition.

Regularly report sales performance, member acquisition rates, and progress towards targets to the Use

data to adjust strategies and improve results.

Job Requirement

• Tertiary education is preferred
• Relevant 2- 3 years experience in Hospitality industry or work within a private members club or similar
• high-end service environment
• Resourceful, independent, possesses initiative and drive
• Strong interpersonal skills
• Work experience in Singapore and/or APAC market is essential
• An existing network of contacts within high-net-worth community is preferred.