Club Floor Experience Manager

BESTAFF PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent hospitality organization in Singapore is seeking a Club Manager to oversee all aspects of club floor operations. The ideal candidate will ensure guest satisfaction, lead a dedicated team, and implement service innovations. Responsibilities include coordinating guest experiences, conducting staff performance assessments, and managing service delivery standards. Strong leadership and interpersonal skills, along with a good command of English, are essential for success in this role.

Qualifications

• Strong knowledge of hotel facilities and services.
• Proven track record in customer service management.
• Ability to lead and motivate a team effectively.

Responsibilities

• Oversee all aspects of the club floor operations.
• Ensure guest satisfaction and manage service delivery.
• Facilitate staff meetings and performance assessments.
• Coordinate with other departments for VIP arrivals.

Skills

Excellent interpersonal skills

Good command of English

Leadership skills

Problem-solving

Job description

A prominent hospitality organization in Singapore is seeking a Club Manager to oversee all aspects of club floor operations. The ideal candidate will ensure guest satisfaction, lead a dedicated team, and implement service innovations. Responsibilities include coordinating guest experiences, conducting staff performance assessments, and managing service delivery standards. Strong leadership and interpersonal skills, along with a good command of English, are essential for success in this role.