Cloud Operations Engineer (Avio)

THALES SOLUTIONS ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading technology solutions provider based in Singapore is seeking an Operations Engineer to manage system requirements and support installations for the AvioBook software. Candidates should have a Bachelor’s degree in software engineering and a minimum of 3 years of experience, along with strong skills in container orchestration and cloud platforms such as AWS. The role involves troubleshooting, documentation, and providing support to development teams, with a rotating on-call shift expected.

Qualifications

• Bachelor’s degree in software engineering or a related field.
• Minimum 3 years’ experience in a similar capacity.
• Experience with operational automated roll-out processes.

Responsibilities

• Create and maintain overall System requirements between AvioBook software and customer systems.
• Support and troubleshoot system installations and upgrades.
• Contribute to the support of AvioBook software development teams.

Skills

Software infrastructure enthusiasm

Ability to meet changing deadlines

Docker

Kubernetes

AWS

Terraform

Ansible

MySQL

MongoDB

Linux OS

Monitoring platforms like NewRelic

Education

Bachelor’s degree in software engineering or related field

Tools

Terraform

Docker

Kubernetes

Ansible

Bash

ArgoCD

Helm

Job description

Responsibilities

• Creates, defines, analyzes, and maintains overall System requirements of the Infrastructure between the AvioBook software and the customer’s systems.

• Review and maintain documentation and processes coupled and related towards the deployment process to ensure correct and efficient upgrades of customer related information systems.

• Help the team to analyze Infrastructural and technical requirements and execute defined tasks.

• Available to support and troubleshoot overall system installations and upgrades.

• Contributes to the support of the AvioBook software development teams by providing documentation and expertise when required.

• Must be able to evaluate internal and external documentation in order to gather knowledge and build upon the functionalities of AvioBook software and related integration elements.

• Available for third line support out of office hours for mission critical incidents on a non-frequent base.

• The Operations Engineer can be customer facing (mainly internal & to a lesser degree external), and he/she must be able to keep communication lines open and clear
  1. External customers are airlines and their internal teams as well as external entities include data suppliers such as Flight Planning Providers, Weather providers, etc.
  2. Internal customers include the Product Development Team, Integration Team, and the Support Team. You will be part of the operations team.

Requirements

• Bachelor’s degree in software engineering or in a related field

• Minimum 3 years’ experience in a similar capacity

• A passion for software infrastructures and ability to meet changing deadlines, anticipate issues and engineer infrastructure solutions that meet end-user requirements.

• Experience with containers and container orchestration systems like docker and Kubernetes

• Experience with infrastructural cloud providers like AWS

• Experience with infrastructural provisioning as code (Terraform, openTofu, Atlantis)

• Experience with operational automated roll-out processes like Ansible, ArgoCD, Helm, Bash.

• Understanding about MySQL, MongoDB, RabbitMQ.

• Experience with monitoring platforms like NewRelic

• Experience with Linux OS

• Understanding about complex cloud‑infrastructure architecture, high availability, multi regions, fail‑overs, DRPs Backups

• Understanding Enterprise infrastructure systems and knowing how to apply them is considered a plus

Other Information

• Working Location: One North

• Working Hours: Monday - Friday, 9am - 6pm

• Rotating 12‑hour On‑call shift will be expected

• Incumbent will need to attend a 3-4 weeks initial training in Belgium