Clinical Assistant ($2,500 ~ $3,800)

NOVAHEALTH TCM CLINIC PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A professional TCM clinic in Singapore is seeking a motivated Receptionist to manage patient interactions, appointment scheduling, and promote TCM services. Candidates should have strong communication skills, prior customer service experience, and be bilingual in English and Mandarin. This role offers competitive salary with commissions and a friendly working environment.

Benefits

Competitive base salary with commission

Staff discounts on TCM treatments

Training in TCM products

Career growth opportunities

Qualifications

• GCE O-Level or equivalent; diploma in business, healthcare or hospitality is an advantage.
• Prior experience in reception, front desk, or customer service roles.
• Strong sales and communication skills with a track record of meeting sales targets.
• Pleasant personality with excellent interpersonal and customer service skills.
• Able to work weekends and clinic operating hours.
• Bilingual in English and Mandarin.

Responsibilities

• Greet and welcome patients with warmth and professionalism.
• Manage appointment scheduling, patient registration, and enquiries.
• Manage reception area to ensure a pleasant environment.
• Proactively promote TCM services and packages.
• Educate patients on available treatments.
• Achieve monthly sales targets for memberships.
• Follow up with patients for return visits.

Skills

Customer service

Sales orientation

Communication skills

Interpersonal skills

Education

GCE O-Level or equivalent

Diploma in business, healthcare, or hospitality

Tools

Microsoft Office

Clinic management systems

Job description

Novahealth TCM Clinic is a professional Traditional Chinese Medicine (TCM) clinic dedicated to holistic health and wellness. We provide high-quality treatments such as acupuncture, tuina, EMMA, BIXEPS and herbal prescriptions, and preventive care. We are looking for a motivated and customer-focused Receptionist with strong sales orientation to join our team.

Key Responsibilities

• Greet and welcome patients with warmth and professionalism.
• Handle appointment scheduling, patient registration, and enquiries via phone, email, and walk ins.
• Manage clinic’s reception area to ensure a pleasant and professional environment.
• Proactively promote TCM services, packages, and memberships to patients.
• Educate patients on available treatments and wellness programmes.
• Achieve monthly sales targets for memberships, packages, and products.
• Follow up with patients to encourage return visits and package renewals.
• Manage patient records accurately and confidentially.
• Process billing, payments, and issue receipts.
• Assist the physicians to carry out the treatment plan.
• Contribute to sales efforts, including recommending suitable treatment packages or products to patients in alignment with their needs.
• Provide administrative and operational support to clinic management as needed.

Requirements

• Minimum GCE O-Level or equivalent; diploma in business, healthcare, or hospitality is an advantage.
• Prior experience in reception, front desk, or customer service roles, preferably in healthcare, wellness, or spa environment.
• Strong sales and communication skills with a track record of meeting or exceeding sales targets.
• Pleasant personality with excellent interpersonal and customer service skills.
• Proficient in Microsoft Office and comfortable with clinic management systems.
• Able to work weekends and clinic operating hours (5-day work week, rostered off-days).
• Bilingual in English and Mandarin (to liaise with Mandarin-speaking patients).

What We Offer

• Competitive base salary with commission and performance bonuses.
• Staff discounts on TCM treatments and wellness packages.
• Training in TCM products and service knowledge.
• Friendly and professional working environment with career growth opportunities.