Clinic Supervisor

RAFFLES MEDICAL GROUP LTD; Singapore; Presencial; SGD 60.000 - 80.000; Jornada completa

Descripción de la vacante

RAFFLES MEDICAL GROUP LTD seeks a Clinic Supervisor to oversee daily clinic operations, manage scheduling and rostering, and ensure high service standards. You will supervise front-line staff, mentor team members, and support training for new staff while aiding in new clinic set-ups and licensing.

You will ensure compliance with clinical, safety and infection control standards, handle patient inquiries and maintain records and billing processes as part of a busy clinic team in Singapore.

Formación

• Diploma or degree in business administration, healthcare management or related field.
• Minimum 3 years in a clinic or healthcare setting with supervisory experience.
• Proficient with clinic management systems and MS Office tools.

Responsabilidades

• Oversee daily clinic operations and ensure smooth patient flow and service delivery.
• Manage appointment scheduling, staff rostering, and manpower allocation.
• Deliver excellent patient service and handle enquiries, feedback and complaints.
• Supervise patient registration, medical records management, and insurance/corporate claims.
• Support training of new staff and clinic set-up including licensing and SOPs.
• Maintain facilities, equipment and housekeeping; ensure safety compliance.
• Monitor performance and recommend process improvements.

Conocimientos

Clinic operations

Staff supervision

Customer service

Training & coaching

Microsoft Office

Educación

Diploma or Degree in Business Administration, Healthcare Management

Herramientas

Clinic management system

Microsoft Office (Outlook, Excel, Word, Teams)

Descripción del empleo

The Clinic Supervisor works closely with the Clinic Executive to deliver a smooth, well-run clinic, so that TCM physicians and therapists can focus on patient care. The Clinic Supervisor sets high service standards, supervises and mentors front-line staff, and ensures clinic operations are efficient, compliant and audit ready. To add on, the Clinic Supervisor also supports the training of new staff and the set-up and licensing of new clinics.

Job Responsibilities

• Oversee daily clinic operations and ensure smooth patient flow and service delivery.
• Manage appointment scheduling, staff rostering, and manpower allocation to optimise clinic resources.
• Deliver excellent patient service, handle enquiries, feedback, and complaints, and act as the key liaison between patients, healthcare providers, and insurers.
• Supervise patient registration, medical records management, and insurance/corporate claims administration.
• Support the smooth running of TCM treatments and ensure compliance with clinical, safety, and infection control standards.
• Manage herbal dispensary operations, inventory control, stock replenishment, and monthly inventory reporting.
• Ensure accurate billing, collections, daily closing processes, and preparation of monthly financial reports.
• Lead, coach, and develop clinic staff through training, competency assessments, and performance management.
• Maintain clinic facilities, equipment, and housekeeping standards, ensuring compliance with workplace safety requirements.
• Support new clinic set-up projects, including licensing, operational readiness, SOP implementation, staff training, and post-opening support.
• Monitor operational performance and recommend process improvements to enhance efficiency and service quality.

Job Requirements

• Diploma or Degree in Business Administration, Healthcare Management, or a related discipline.
• Minimum 3 years of experience in a clinic or healthcare setting, including at least 1 year in a supervisory role.
• Proficient in Microsoft Office applications (Outlook, Excel, Word, Teams) and clinic management systems.
• Possess BCLS/AED certification or be willing to obtain certification.

We regret that only shortlisted candidates will be notified.