TCM Clinic Assistant

LH Wong Integrative Clinic; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

LH Wong Integrative Clinic is seeking a reception and administrative staff member in Singapore. You will be the first point of contact for patients, managing their experience from inquiry through to appointment and payment.

Responsibilities include registering patients, scheduling, handling inquiries, processing payments, maintaining stock and cleanliness, and supporting sales. Fluency in Mandarin and English is required and prior healthcare exposure is advantageous.

Qualifications

• Fluency in Mandarin and English is required.
• Previous experience in a clinic or healthcare setting is an advantage.
• Anyone with experience or no experience is welcome to apply.

Responsibilities

• Register patients and ensure accurate record-keeping of their information
• Manage patient appointment bookings and scheduling
• Handle phone inquiries and provide responses to patient questions
• Dispense TCM medications according to physician prescriptions
• Process payments and manage billing tasks
• Maintain stocks of medications and equipment
• Maintain cleanliness of the clinic and perform daily hygiene tasks
• Act as chaperone for doctor/TCM physician
• Contact customers via phone and WhatsApp to answer questions, arrange appointments and support sales
• Assist with various administrative duties as required

Skills

Mandarin and English fluency

Job description

About the role

This is a reception and administrative role at a TCM clinic. You will be the first point of contact for patients, managing their experience from initial inquiry through to appointment and payment.

Key responsibilities

• Register patients and ensure accurate record-keeping of their information

• Manage patient appointment bookings and scheduling

• Handle phone inquiries and provide responses to patient questions

• Dispense TCM medications according to physician prescriptions

• Process payments and manage billing tasks

• Maintain stocks of medications and equipment

• Maintain cleanliness of the clinic and perform daily hygiene tasks

• Act as chaperone for doctor/TCM physician

• Contact customers via phone and WhatsApp to answer questions, arrange appointments and support sales

• Assist with various administrative duties as required

About you

• Fluency in Mandarin and English required

• Previous experience in a clinic or healthcare setting is an advantage

• Anyone with experience or no experience is welcome to apply