Traditional Chinese Medicine (TCM) Clinic Manager

SYT TRADITIONAL CHINESE MEDICAL PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

SYT TRADITIONAL CHINESE MEDICAL PTE. LTD. is seeking an operations-focused professional to oversee day-to-day clinic operations, manage staff schedules, and coordinate front-desk services to maintain high service standards.

The role also drives social media content, promotions and marketing campaigns, builds local partnerships, and plans initiatives to attract new customers while monitoring campaign performance and customer enquiries.

Qualifications

• Experience in operations, marketing, social media management or customer acquisition.
• Experience in clinic, TCM, wellness, massage, beauty or similar service industries is preferred.
• Knowledge or hands-on experience in massage, TCM wellness services will be an advantage.
• Familiar with social media platforms and content marketing.
• Able to independently plan initiatives to generate leads and attract customers.
• Strong communication, customer service and problem-solving skills.
• Organised, responsible and comfortable managing multiple areas of the business.

Responsibilities

• Oversee day-to-day clinic operations and ensure smooth workflow
• Manage staff schedules, appointments and customer enquiries
• Supervise front-desk and service staff and maintain service standards
• Plan and coordinate social media content, promotions and marketing campaigns
• Develop strategies to attract new customers
• Build local partnerships, community collaborations and promotional activities
• Monitor campaign performance, customer enquiries and conversion results
• Support customer retention and follow-up initiatives
• Manage inventory, supplies and general administrative matters
• Work closely with the team to improve customer experience and business performance

Skills

Operations

Marketing

Social media management

Customer acquisition

Job description

Key Responsibilities

• Oversee day-to-day clinic operations and ensure smooth workflow
• Manage staff schedules, appointments and customer enquiries
• Supervise front-desk and service staff and maintain service standards
• Plan and coordinate social media content, promotions and marketing campaigns
• Develop strategies to attract new customers
• Build local partnerships, community collaborations and promotional activities
• Monitor campaign performance, customer enquiries and conversion results
• Support customer retention and follow-up initiatives
• Manage inventory, supplies and general administrative matters
• Work closely with the team to improve customer experience and business performance

Requirements

• Experience in operations, marketing, social media management or customer acquisition
• Experience in clinic, TCM, wellness, massage, beauty or similar service industries is preferred
• Knowledge or hands-on experience in massage, TCM wellness services will be an advantage
• Familiar with social media platforms and content marketing
• Able to independently plan initiatives to generate leads and attract customers
• Strong communication, customer service and problem-solving skills
• Organised, responsible and comfortable managing multiple areas of the business