Clinic Supervisor

ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED); Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

14 days annual leave

Birthday leave

FREE TCM services

50% discount for family members

Attractive commissions

Great working culture

Job summary

ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) in Singapore seeks a Clinic Supervisor to manage daily clinic operations, oversee patient interactions, and lead staff. The ideal candidate should possess at least 5 years of supervisory experience in the healthcare or retail industry, with a passion for Traditional Chinese Medicine (TCM).

This position offers benefits including 14 days of annual leave, birthday leave, and free TCM services for employees.

Qualifications

• Minimum 5 years of supervisory experience in retail or healthcare.
• Strong passion for Traditional Chinese Medicine (TCM) or healthcare.
• Excellent team player with strong communication skills.

Responsibilities

• Oversee daily clinic operations and front desk services.
• Manage patient appointments and maintain accurate record-keeping.
• Monitor inventory levels and coordinate maintenance of clinic equipment.
• Ensure exceptional customer service and address patient complaints.
• Lead staff briefings and ensure clinic operates efficiently.

Skills

Supervisory experience

Interpersonal and communication skills

Customer service orientation

Adaptability in fast-paced environments

Knowledge of Traditional Chinese Medicine (TCM)

Job description

Job Responsibilities

• Responsible for daily clinic operations, including front desk services, scheduling, and workflow coordination, ensuring smooth and efficient functionality.
• Oversee patient appointments, follow-ups, and maintain accurate and organized record-keeping.
• Monitor inventory levels, manage stock supplies, and coordinate timely maintenance or repairs of clinic equipment to prevent disruptions.
• Address patient inquiries and complaints professionally to ensure excellent customer service.
• Be the first point of contact of clinic issues and complaints, ensure high level of ownership and escape the cases to Clinic Manager when complex issues are involved.
• Work closely with staff to enhance patient satisfaction, improve service quality, and uphold hospitality standards.
• Monitor team schedules to make sure it is sufficiently staffed, responsible in monitoring schedule to ensure sufficient manpower on daily basis for unplanned leave.
• Provide on-the-job training and support for new staff members to ensure smooth integration into the clinic’s workflow.
• Monitor and report clinic and staff performance metrics, identifying areas for improvement and assisting in process enhancements.
• Lead morning & afternoon briefings.
• Communicate clinic goals and performance targets clearly to the team.
• Assist with the implementation of marketing initiatives, aligning team efforts with clinic objectives.
• Provide on-the-ground assistance with day-to-day activities, lead staff briefings, and ensure the clinic operates efficiently.
• Collect accurate and timely feedback from the team, addressing and resolving issues where possible, and escalating unresolved matters as needed.
• Provide practical shop-floor perspectives on proposed changes to ensure alignment with daily operations.

Job Requirements

• Minimum 5 years of supervisory experience, preferably within the retail or healthcare industry.
• Prior experience in healthcare settings, such as clinics, massage, or spa environments, is preferred.
• Strong passion and interest in Traditional Chinese Medicine (TCM) or the healthcare industry.
• Adaptable and quick to respond in fast-paced environments, with the ability to handle various situations efficiently.
• Customer-focused, self-motivated, and oriented toward delivering both sales and excellent service.
• Proactive, enthusiastic, and independent with a compassionate and positive learning attitude.
• Excellent team player, with strong interpersonal and communication skills to engage and lead effectively.
• Ability to set goals, delegate tasks, and ensure team accountability and growth.

Job Highlights

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Attractive and Good Commissions Entitlement
5. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony