CLINIC SERVICE ASSOCIATE

Private Space Medical; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

Private Space Medical is recruiting a Clinic Administrative Assistant to support daily specialist outpatient clinic operations, front-desk administration, and patient management. You will act as a central link between clinicians and patients, maintaining high standards of care while overseeing core operational duties and billing workflows.

The role involves managing front desk tasks such as patient registration, appointment scheduling, billing, insurance claims, and vendor/TPA coordination.

Qualifications

• Diploma or higher in any discipline required.
• Healthcare setting or patient-facing experience preferred.
• Familiarity with outpatient clinic workflows and billing processes helpful.

Responsibilities

• Manage front desk operations including patient registration, appointment scheduling, billing, payment collection, and medication dispensing with high empathy and confidentiality
• Serve as the primary point of contact for patient inquiries
• Facilitate smooth communication between clinicians and patients to ensure seamless clinic flow
• Prepare and maintain the clinic premises to ensure operational and service readiness at all times
• Process insurance claims, verify panel eligibility and GOP, handle pre-authorizations, and manage direct billing workflows with TPAs and insurers
• Follow up on claim status and address billing queries efficiently
• Assist the Clinic Manager with daily administrative tasks, inventory tracking, stock ordering, and maintaining accurate records to support clinic audits
• Provide executive administrative support to the CEO
• Participate in operational improvement initiatives to optimise patient touch points, shorten wait times, and streamline backend billing workflows

Skills

Excellent interpersonal and沟

Strong attention to detail

Multi-tasking ability

Team-oriented approach to patient care

Education

Diploma in any discipline, or higher

Tools

Plato clinic management system

Job description

About the role

You will support daily specialist outpatient clinic operations, front-desk administration, and patient management. This role acts as a central link between clinicians and patients, maintaining high standards of care delivery while overseeing core operational duties, vendor/TPA coordination, and end-to-end medical claims and billing processes.

Key responsibilities

• Manage front desk operations including patient registration, appointment scheduling, billing, payment collection, and medication dispensing with high empathy and confidentiality




• Serve as the primary point of contact for patient inquiries




• Facilitate smooth communication between clinicians and patients to ensure seamless clinic flow




• Prepare and maintain the clinic premises to ensure operational and service readiness at all times




• Process insurance claims, verify panel eligibility and guarantees of payment (GOP), handle pre-authorizations, and manage direct billing workflows with various Third-Party Administrators (TPAs) and insurers




• Follow up on claim status and address billing queries efficiently




• Assist the Clinic Manager with daily administrative tasks, inventory tracking, stock ordering, and maintaining accurate records to support clinic audits




• Provide executive administrative support to the CEO




• Participate in operational improvement initiatives to optimise patient touch points, shorten wait times, and streamline backend billing workflows

About you

• Diploma in any discipline, or higher




• Previous experience in a healthcare setting, specialist outpatient clinic, or customer-oriented environment is highly preferred




• Familiarity with outpatient clinic workflows and hands‑on experience or understanding of medical insurance claim processing, TPA portals, and panel billing setups




• Experience with the Plato clinic management system is a strong advantage

• Excellent interpersonal and communication skills




• Strong attention to detail, especially for administrative and claims processing

• Multi-tasking ability




• Passionate, team-oriented approach to patient care