Patient Service Associate (Central)

PACIFIC HEALTHCARE HOLDINGS LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Pacific Healthcare Holdings Ltd. is seeking a clinic receptionist to support day-to-day operations in a fast-paced environment. You will manage receptionist and cashiering tasks, process payments, and ensure accurate clinical data entry for patient records.

You will also handle insurance claims, coordinate appointments, and deliver high-quality customer service to patients and colleagues. Prior experience in a clinic setting and proficiency with Microsoft Office and Plato Clinic software are

Qualifications

• Experience in a clinic setting and customer service.
• Proficiency with Microsoft Office and Plato Clinic software.
• Diploma or GCE A/O qualification required.

Responsibilities

• Perform receptionist duties by answering phone calls and coordinating patient appointments to ensure smooth clinic operations
• Process payments accurately and pack medication carefully for patient distribution
• Enter clinical data into the computer system with attention to detail to maintain accurate patient records
• Manage insurance claim processes efficiently to support patient billing and reimbursement
• Deliver high-quality customer service by addressing patient inquiries and concerns promptly and professionally
• Complete other administrative tasks as needed to support the clinic team
• Collaborate effectively with team members to maintain a productive and organized work environment
• Manage multiple tasks simultaneously while maintaining accuracy and timeliness in a fast-paced clinic setting

Skills

Customer service

Clinic experience

Communication

Interpersonal skills

Education

Polytechnic Diploma or GCE A/O qualification

Tools

Microsoft Office

Plato Clinic Software

Job description

Job Summary

You will support clinic operations by managing receptionist and cashiering tasks, processing payments, packing medication, and ensuring accurate clinical data entry. You will also handle insurance claims, coordinate appointments, and provide excellent customer service in a fast-paced environment.

Responsibilities

• Perform receptionist duties by answering phone calls and coordinating patient appointments to ensure smooth clinic operations
• Process payments accurately and pack medication carefully for patient distribution
• Enter clinical data into the computer system with attention to detail to maintain accurate patient records
• Manage insurance claim processes efficiently to support patient billing and reimbursement
• Deliver high-quality customer service by addressing patient inquiries and concerns promptly and professionally
• Complete other administrative tasks as needed to support the clinic team
• Collaborate effectively with team members to maintain a productive and organized work environment
• Manage multiple tasks simultaneously while maintaining accuracy and timeliness in a fast-paced clinic setting

Preferred competencies and qualifications

• Polytechnic Diploma or GCE A/O qualification
• Experience working in a clinic setting and providing customer service
• Proficiency in Microsoft Office and Clinic support software (Plato)
• Strong interpersonal and communication skills to engage with patients and colleagues