Clinic Operations & Patient Experience Lead

GASTROHEALTH CLINIC PTE. LTD.; Singapore; On-site; SGD 40,622 - 48,657; Full time

Job summary

GASTROHEALTH CLINIC PTE. LTD. in Singapore is looking for a Clinic Assistant to oversee daily clinic administration and ensure a smooth patient experience. Responsibilities include managing registration, preparation of prescriptions, and assisting doctors, among other administrative tasks.

Candidates should have a minimum GCE 'O' Levels qualification and strong interpersonal and communication skills. Knowledge of Plato-Clinic software is a plus. The role requires adaptability to various clinical settings and ideally some experience in healthcare.

Qualifications

• Minimum GCE 'O' Levels qualification or equivalent.
• Ability to handle Plato-Clinic management software is an advantage.
• Strong interpersonal, communication, and customer service skills.
• Adaptable to work in various clinics and hospital environments.
• Previous experience in General surgery or Gastroenterology clinic is advantageous.

Responsibilities

• Oversee daily administration and efficient operation of the clinics.
• Prepare the clinic for operational standards.
• Provide smooth patient experience and manage inquiries.
• Assist doctor with digital content creation.
• Perform ad-hoc duties as assigned.

Skills

Interpersonal skills

Communication skills

Customer service abilities

Proficiency in Microsoft Office

Education

Minimum GCE 'O' Levels qualification or equivalent

Tools

Plato-Clinic management software

Job description

Job Title: Clinic Assistant

Office Hours: 5.5 days

Up to $4000/ month

Location: Gleneagles and Mount Alvernia

Responsibilities

· Oversees the daily administration and efficient operation of the clinics.

· Ensure that the clinic is prepared based on the desired standards of service in its operational and procedural areas.

· Provide smooth patient experience including accurate and timely registration, discharge, appointment bookings, cashiering, and other inquiries such as insurance provider information.

· Providing chaperone assistance and preparing consultation documents for doctors.

· Preparation and dispensation of prescriptions.

· Response to requests, email inquiries, and phone calls.

· Manage the clinic's administrative functions.

· Perform ad-hoc duties and responsibilities as assigned from time to time.

Assist doctor with digital content creation

Requirements

· Minimum GCE “O” Levels qualification or equivalent.

· An advantage would be the ability to handle Plato-Clinic management software, as well as demonstrate proficiency in computer skills (Microsoft Office).

· Dedicated team member with strong interpersonal, communication, and customer service abilities. Speaking another language will be advantageous.

· Candidates should be adaptable and at ease working in various clinics as well as in a hospital environment. It will be advantageous to have prior expertise in the healthcare.

· Able to start soon.

Previous experience of working in a General surgery or Gastroenterology clinic