Clinic Operations & Patient Experience Lead

K W ONG MEDICAL CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

K W ONG MEDICAL CONSULTANCY PTE. LTD. is seeking a Clinic Front Desk Executive to support doctors and deliver quality healthcare by ensuring smooth clinic operations and excellent patient service.

You will manage registrations, scheduling, insurance claims, and everyday admin tasks in a busy clinical setting. The role requires prior hospital or clinical experience, familiarity with Clinic Assist, and strong communication, meticulousness, and multitasking abilities.

Qualifications

• Hospital/clinical experience preferred.
• Familiar with Clinic Assist system.
• Experience in medi claims, personal and TPA insurance claims.
• Good personality and ability to communicate effectively.
• Meticulous and accurate.
• Able to multitask.

Responsibilities

• Perform front desk duties: registrations, phone-calls for appointments, questions and answers, claims and filing, assist doctor needs.
• Manage and organise clinic schedule, insurance claims and filing.
• Provide excellent customer service.
• Handle logistics and inventory for medicine, supplies and equipment.

Skills

Communication skills

Multitasking

Customer service

Attention to detail

Tools

Clinic Assist

Job description

K W ONG MEDICAL CONSULTANCY PTE. LTD. is seeking a Clinic Front Desk Executive to support doctors and deliver quality healthcare by ensuring smooth clinic operations and excellent patient service.

You will manage registrations, scheduling, insurance claims, and everyday admin tasks in a busy clinical setting. The role requires prior hospital or clinical experience, familiarity with Clinic Assist, and strong communication, meticulousness, and multitasking abilities.